KeyBank reviews

3.6

58% would recommend to a friend

(3,510 total reviews)
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Chris Gorman

62% approve of CEO

52% positive business outlook

KeyBank has an employee rating of 3.6 out of 5 stars, based on 3,510 company reviews on Glassdoor which indicates that most employees have a good working experience there. The KeyBank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

4K reviews
4.0
Oct 17, 2025
Recommend
CEO approval
Business Outlook

Pros

Good pay Great benefits health focused work life balance

Cons

Poor management staffing issues lack of support when short staffed

3.0
Oct 14, 2025
Recommend
CEO approval
Business Outlook

Pros

They encourage you to grow, and it's a stable job.

Cons

Branch manager needs more training in managing. I have had good and bad managers. If you are on top of the scorecard, you are untouchable, but it applies to managers as well to abuse their power over their team. Due to the fact that managers are paid a salary, some only show up for less than 3 hours a day or week. In my own branch experience, there is favoritism and blatant disrespect from manager to PCB, FWC and Tellers.

3.0
Oct 13, 2025
Recommend
CEO approval
Business Outlook

Pros

-Depends on the manager of whom you get for training. -Relaxed work environment

Cons

-Some employees are worked harder than other employees. (Especially if you're the managers favorite). -Longer than 40 hours a week. -They preach promoting from within. But it is very rare, and they typically choose someone from outside the bank. -Great job for 1-2 years.

Viewing 94 - 96 of 3,510 Reviews

Glassdoor has 3,820 KeyBank reviews submitted anonymously by KeyBank employees. Read employee reviews and ratings on Glassdoor to decide if KeyBank is right for you.