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      KeyBank

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      KeyBank reviews

      3.6

      58% would recommend to a friend

      (3,510 total reviews)
      avatar

      Chris Gorman

      62% approve of CEO

      52% positive business outlook

      Ratings by category

      3.9

      Diversity & inclusion

      3.7

      Work/Life balance

      3.5

      Culture & values

      3.4

      Compensation and benefits

      3.4

      Career opportunities

      3.1

      Senior management

      KeyBank has an employee rating of 3.6 out of 5 stars, based on 3,510 company reviews on Glassdoor which indicates that most employees have a good working experience there. The KeyBank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      4K reviews
      1.0
      Oct 4, 2023

      Horrible place

      Senior private client associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      The matching contribution of 7% of 401k

      Cons

      This is that absolute worst company to work for they encourage employees to commit false reports and harrass clients for sales. I dont know how upper management feels good with the job they do knowing they think because they are a BOSS not a leader that they are in charge. Fact is you should truly care about the well being of your employees and especially the ones that dedicated most of their life working for Key. Instead you look for a reason to fire harrass, or discriminate against the employees. Disgraceful. Its nice to see most clients are leaving Key Bank. They see how unhappy the staff is if they even have staff in the branch. Upprr management in Ohio should really know what goes on in the branches from upper management!!

      4.0
      May 20, 2022

      Keybank Personal Banker

      Personal banker
      Recommend
      CEO approval
      Business Outlook

      Pros

      I was with the company for 7 years, the most positive aspects were working with the best manager and team for 4 years and client relationships. Our office received multiple awards and recognition for performance as well as customer service. Cleveland winning market of the year was an unforgettable experience. The CEO, Beth Mooney and entire executive team not only held a celebration, but also lined the stairs as the retail employees entered cheering and clapping for us. This is when the company truly cared for it's colleagues and clients.

      Cons

      Change is the only constant in a federally regulated industry. There isn't necessarily a negative impact due to change, however the company's response and actions can determine whether employees and customers can transition easily or not. After Beth Mooney's retirement (as well as leading up to that time) the changes were significantly felt on multiple levels. The shift seemed to primarily focus on the business making a profit and all other aspects were unimportant. It was extremely disheartening to work through changes with such a significantly negative experience and no support. Ultimately, this is the primary reason I no longer am with the company and would not consider employment with Keybank

      1.0
      Mar 4, 2022

      Cheap

      Technologist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great internal culture. The people are very down to earth and family oriented. The opportunities for automation are everywhere.

      Cons

      The company's pay scale for technical skills is decades out of date (literally about 30% below par). They're not able to attract any good talent, resulting in the excessive exploitation of those with talent. Too many friends of friends. Not enough focus on the business.

      Viewing 100 - 102 of 3,510 Reviews
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      ReviewsKeyBank reviews

      Glassdoor has 3,820 KeyBank reviews submitted anonymously by KeyBank employees. Read employee reviews and ratings on Glassdoor to decide if KeyBank is right for you.