KeyBank reviews

3.6

58% would recommend to a friend

(3,510 total reviews)
avatar

Chris Gorman

62% approve of CEO

52% positive business outlook

KeyBank has an employee rating of 3.6 out of 5 stars, based on 3,510 company reviews on Glassdoor which indicates that most employees have a good working experience there. The KeyBank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

4K reviews
2.0
Sep 21, 2025

Deteriorating culture

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Struggling to think of one at the moment which is sad because if I had written this 5 years ago, I would have had many pros to list

Cons

Culture has deteriorated rapidly and is pretty toxic through and through. Being underpaid and dealing with that type of nonsense is honestly soul destroying.

2.0
Sep 18, 2025

They call it Fee Bank for a reason

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The plus side is it does teach you how to run a profitable business, the downside is that's about all that matters and they tell you what's profitable and not. Hard push for investment services and annuities, so they will get you licensed, but those products are really appropriate for more niche clients and circumstances.

Cons

They sell products with fees to intentionally collect on them unlike any other financial institution Ive worked for.

3.0
Sep 17, 2025

Loved all my customer's

Recommend
CEO approval
Business Outlook

Pros

Own office setting, Excellent Coaching. Real team atmosphere. Room for growth and advancement.

Cons

Long lines during the 1st of the month, angry customers both in branch and on the phone, difficult area to meet quarterly goals on.

Viewing 109 - 111 of 3,510 Reviews

Glassdoor has 3,820 KeyBank reviews submitted anonymously by KeyBank employees. Read employee reviews and ratings on Glassdoor to decide if KeyBank is right for you.