Is KeyBank a good company to work for?

KeyBank has an overall rating of 3.6 out of 5, based on over 3,820 reviews left anonymously by employees. This rating has been stable over the past 12 months. 58% of employees would recommend working at KeyBank to a friend and 52% have a positive outlook for the business. The best reviews about KeyBank have been left by employees working as Quantitative Analyst , Financial Analyst and Intern .

Does KeyBank pay their employees well?

According to anonymously submitted Glassdoor reviews, KeyBank employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at KeyBank. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at KeyBank?

58% of KeyBank employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated KeyBank 3.7 out of 5 for work life balance, 3.5 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at KeyBank?

Personal Banker (305) , Branch Manager (142) , Teller (127) , Bank Teller (120) , Lead Teller (102) , Relationship Manager (82) , Financial Wellness Consultant (71) , Analyst (69) , Licensed Relationship Manager (49) , Customer Service Representative (40) , Intern (37) , Manager (37) , Retail Banking Intern (36) , Private Client Banker (31) , Account Manager (22)

What are the pros of working at KeyBank according to real employee reviews?

"Good Benefits and Perk." ((in 308 reviews)); "I feel my pay is good to excellent in the market and compared to other banks." ((in 207 reviews)); "From most other reviews you can quickly see that there are many great people in operations and sales." ((in 200 reviews)); "Good work life balance if you are not in Investment Banking" ((in 180 reviews)); "Great Culture and Place to Work" ((in 136 reviews))

What are the cons of working at KeyBank according to real employee reviews?

"Corporate management is poor" ((in 153 reviews)); "Horrible upper management; some of them don't even understand the reports that they use to write up the employees for performance improvement plans." ((in 73 reviews)); "No training classes." ((in 72 reviews)); "highly political environment; favoritism is abundant" ((in 31 reviews)); "Was a part time teller, but the branch manager kept pushing more and more duties on me, most of which were supposed to be the lead tellers responsibilities." ((in 25 reviews))

What are employees saying about KeyBank layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about KeyBank layoffs and their outlook for job security at KeyBank in 2026.

What are the top reviewed KeyBank locations?

Cleveland , Seattle , Buffalo , Brooklyn , Overland Park , New York , Portland , Denver , Albany , Salt Lake City , Columbus , Tacoma , Cincinnati , Indianapolis , Pittsburgh , Amherst , Portland , Dayton , Boise , Syracuse , Toledo , Rochester , Salem , Bellevue , Lockport , Dallas , Hartford , Atlanta , Chicago , Canton

KeyBank reviews

3.6

58% would recommend to a friend

(3,510 total reviews)

Chris Gorman

62% approve of CEO

52% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

KeyBank has an employee rating of 3.6 out of 5 stars, based on 3,510 company reviews on Glassdoor which indicates that most employees have a good working experience there. The KeyBank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

4K reviews

1.0

Aug 15, 2018

Horrible !!! No follow through whatsoever. A total waste of time. Please choose any other financial institution.

Mortgage loan officer

Recommend

CEO approval

Business Outlook

Pros

Their are a bank with billions in profit . Okay that’s a plus for someone, just not you .

Cons

Management does not know right from left . No direction whatsoever. It’s like watching a zombie apocalypse as employees run for their lives .Get our and stay out !!!

2.0

Jul 31, 2018

Online Banking

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

good management was fired, teams disintegrated, i dont have positives for how it is now

Cons

absolutely numb skulled management with no ability to acknowledge the humanity of their workers in a respectful and professional manner.

1.0

Jul 18, 2018

This was a terrible place to work. Avoid working here like the plague!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Nice 401k match, good sized bank, lots of opportunities across the footprint.

Cons

This bank abuses a lot of its new analysts. I had to work 80 hour weeks without being compensated as I should for doing so. There is a lot of deadwood around the bank, but if you are seen as one of the few competent employees, you will be loaded with irrational amounts of work. Therefore, my results were not rewarded, but rather punished and exploited. The team that I was on was rife with office politics, and it made for an extremely negative and hostile working environment.

Viewing 109 - 111 of 3,510 Reviews

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KeyBank reviews

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Reviews by job title

Horrible !!! No follow through whatsoever. A total waste of time. Please choose any other financial institution.

Online Banking

This was a terrible place to work. Avoid working here like the plague!

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