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      KeyBank

      Engaged Employer

      KeyBank reviews

      3.6

      58% would recommend to a friend

      (3,510 total reviews)
      avatar

      Chris Gorman

      62% approve of CEO

      52% positive business outlook

      Ratings by demographic groups

      KeyBank has an employee rating of 3.6 out of 5 stars, based on 3,510 company reviews on Glassdoor which indicates that most employees have a good working experience there. The KeyBank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Reviews by job title

      4K reviews
      5.0
      May 12, 2026

      Good work-life balance but stifled by bureaucracy

      Analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      work life balance, benefits, and PTO

      Cons

      bureaucracy, culture doesn't suit innovation or people who want to make improvements

      2.0
      May 7, 2026

      I Wouldn’t If I Were You

      Private client banker
      Recommend
      CEO approval
      Business Outlook

      Pros

      - 7% 401(k) match (although only funded once a year) - $500 Wellness credit to use towards a gym membership, new work clothes, college tuition and so on. - Not too pad when it comes down to PTO policy.

      Cons

      - Extremely old technology. - Bad products (it’s hard to sell when your products are simply bad). - Everything takes twice as long to happen at KeyBank (when it comes down to processes). Everything is manual, nothing is automated. - Commission pay is all over the place, extremely hard to understand and unreliable. There are so many rules about what qualifies for commission and what doesn’t that it’s hard to keep up. - As a licensed banker, you will compete with your non-licensed teammates for investment referrals. - Cheap company. Instead of hiring more people, they will use a Private Client Banker at the teller line if needed. - Banks open Saturday. - Paperwork for every single small thing. - Commission pay for licensed bankers is at the mercy of your Private Client Advisor. If they forget to add your name when closing an investment deal, you get nothing. It happens quite often in every single branch. - Expensive health insurance plans. - Not a lot of growth opportunities if you aren’t in WA or Ohio.

      Viewing 25 - 27 of 3,510 Reviews
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      ReviewsKeyBank reviews

      Glassdoor has 3,820 KeyBank reviews submitted anonymously by KeyBank employees. Read employee reviews and ratings on Glassdoor to decide if KeyBank is right for you.