Keypath Education reviews

3.0

48% would recommend to a friend

(437 total reviews)
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Steve Fireng

73% approve of CEO

48% positive business outlook

Keypath Education has an employee rating of 3.0 out of 5 stars, based on 437 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Keypath Education employee rating is in line with the average (within 1 standard deviation) for employers within the Education industry (3.7 stars).

Reviews by job title

437 reviews
2.0
Sep 12, 2016

Serious Challenges Ahead

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The recurring theme with Keypath is "The People are Great". This is true. They have a lot of very talented and enjoyable people to work with. Most the managers are very flexible about time off and a good work/life ratio. It's a very casual environment. You can wear shorts & t-shirts as long as there's nothing obscene.

Cons

The emphasis is on the services being offered in the Palatine office while the "fee for service" portion of the business in the Lenexa office is being left to wither and die with its failing clients. Palatine grows by leaps and bounds while Lenexa has multiple layoffs in a year. They have toxic relationships with their "fee for service" clients. Their clients don't respect them. They ignore Keypath's advice, then put the blame on Keypath when they don't meet numbers, and Keypath is apparently okay with it. They also put way too much emphasis on the account teams. Their product suffers because they pay to have bloated account teams, but farm out most of the work that goes into to creating their actual products. A couple years ago, they put all emphasis on education and dumped non-education clients made, which lead to the name change from Plattform to Keypath. This made sense for the OPM team, but left the "fee for service" teams with a dying market to struggle with.

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Keypath Education Response
9y
Thanks for your comments and I take them very seriously. We strive every day to improve our company to adapt to the evolving education environment. Not going to re-hash an old debate about our other locations. We built a new business in Palatine, Australia, UK and Canada to launch and manage OPM. It is a strategy to diversify our business model, not to forget about our fee for services teams. We will agree to disagree on our best practices and strategies. These are in place, and all the employees are working very hard to implement. Agree on our people! Wonderful attitudes and have kept the company moving forward while we evolve our business model.. Good luck on your future.
3.0
Sep 8, 2016

Plattform

Recommend
CEO approval
Business Outlook

Pros

Great company for those starting out in the field.

Cons

Low starting salary and promotions are few.

2.0
Sep 3, 2016

Student Advisor

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The company started out okay. The pay is a little lower than industry standard, but there is more freedom. You work with a specific college and advise students. The pay and benefits meet standards

Cons

It is a very cliquey environment with promotions based on who is 'buddy buddy' with the director. Environment is getting worse, more micromanagement. Small pay increases. It feels a lot like Devry and the 'churn and burn' mentality. Hire a bunch of advisers, burn them out, bring in more advisers; repeat.

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Keypath Education Response
9y
Thank you for taking the time to provide this input as we value and appreciate each and every employee. It certainly sounds like you have experienced the company developing at a rapid pace and with that comes growing pains. Although, I am happy that people are getting along well within the Student Support team in the Palatine office, I do wish it wasn’t affecting others in a negative manner. We strive to promote the social culture for all employee morale to be a positive experience and one that is a cut above the rest. To date, I believe we have done a good job at that. Therefore, I would encourage you to talk to your supervisor about departmental activities that may help break down barriers that you’re facing. The Student Support team has had low turn-over since we have opened the Palatine office in Jan 2015, but we are not perfect and always open for suggestions to improve. As I frequently mention, feel free to contact me with any feedback. As some will tell you I am good listener and more specific feedback is helpful for our long term growth. Thanks Steve Thank you.
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Glassdoor has 451 Keypath Education reviews submitted anonymously by Keypath Education employees. Read employee reviews and ratings on Glassdoor to decide if Keypath Education is right for you.