Keypath Education reviews

When you step into the Client Services department, it is an instant feeling of stress and people are just plain cranky. The people are very young and unprofessional. Help is not offered as people push responsibilities on others and not themselves (as with every department) The management is horrible - they have no care to help employees with issues. My "Supervisor" on my account never knew what was going on and would just pass on their issues to other people on the team. That was my first red flag I noticed within the first month of working here!! I was let go for "not being a good fit for the company". I had no idea what that meant, they didn't explain it, didn't explain my benefits, vacation time, NOTHING when I left. It's constant stress and they expect you to work overtime every week (without additional compensation). As if the lower-than-entry-level-salary wasn't low enough. Please save your time and don't consider this company!!

I can only speak to specifically the Client Services team. No other team works harder than the CS team, by far. The individuals really do care about doing a good job. The problem is that this team is extremely underpaid compared to industry norms and the amount of work they put in. The stress level is extremely high, and the work flow often borderlines on chaotic. Yes, the benefits of working at PF help (casual dress, paid time off, etc), but the quality of life most weeks is hindered by an extremely high stress level. Appreciation and encouragement from management is almost non existent. Even if you are extremely good at your job, it's not enough. You have to "drink the koolaid" and "play the game" if you want to advance and succeed. They have some tremendously talented individuals come through that department, and they have inexplicably let some go without any reason, cause or notice (so, yes, job security is certainly a concern), and many others have quit as they found other jobs with companies that valued them more (in terms of monetary compensation). The management team within the CS department is terrible. They are great Account Supervisors and Account Managers, but they are incredibly bad at managing people. Communication and feedback is incredibly poor, everything is very "cloak and dagger" and you simply never really know where things are heading in terms of your career advancement. If you are willing to play the political game then you may get promoted once or twice, but even then you'll still be making less than you would somewhere else. The CS team doesn't know what a 40 hour work week is. Plan on getting there early every day and staying late many days, as well as working from home frequently (they pay salary, so no overtime pay). I would recommend PlattForm to anyone and everyone, but if you value quality of life, knowing where your career is heading, and knowing your management has your back, then stay away from the Client Services team.