Keypath at first is an extremely well presented company and comes across very professional and fast developing. Its not until you start working in the company that you get to know the true insight of Keypath.
The Managers in the Admissions Team are extremely biased and have huge amounts of favouritism within their teams. There is a myriad of treatment from Admission Managers including them being rude, insulting, discriminatory, derogative and treats everyone like mud beneath! Should be reported to Fair Work urgently as the company don't do anything about it as they are their favourite managers as well as the fact that they do it when there's no other seniors around so they can't be pulled up.
There are a number of staff that currently work within the Admissions and Enrolment Team that work their hardest to deliver on some extremely unrealistic targets, with very little support from management and staff. Staff go above and beyond in what they do an what they deliver, there are staff that are starting early or working late to improve the overall experience in the teams and the overall output yet continue to get treated like second class citizens against the favourites within the teams. There are some individuals in other teams who have been delivering the highest enrolments, delivering on new partners, creating an amazing culture within their team and I know that he constantly gets treated like garbage because the other girl who launched the partner has been there longer. He has been a huge help personally but I can see him constantly not getting recognised for everything he does! He is probably one of the best employees this company has had and will definitely be a huge loss if he left.
There is an inherent bias and favouritism towards the females within the company where they are put on pedestals even when not delivering on targets or team support. The company advise that there is heaps of room for further growth and development and well as encourage you to work towards constant improvement. They give you the advice of Work like you are in the role you want to be and deliver yet as soon as you do that and show your ownership and work ethics you are knocked back saying that there’s a change in business plan or that are not required for these particular duties. You doing higher duties and work across multiple tasks that are not even within your role or employment and receive no recognition, no support, no encouragement.
The turnover within the company is extremely high and the staff retention is not there for the fact of the treatment of staff. Appreciatively staff retention is a hard task in many businesses but this one is something that could be improved with a turnover of Admission Team Managers. You are constantly told day in and day out that your team is not performing, your team is not good enough, your team constantly has issues, your team needs to improve. Yet no one talks about the constant training you provide new starters, the contact exclusion you have from team socials or morale. If you get put on a training plan for not delivering on unseen targets your manager does not follow that training plan, they are meant to check in on you weekly and doesn’t check in then crushes you for not following your plan which is the check-ups.
When you advise that your struggling with mental health issues or family issues you are instantly knocked back. When you are working towards a target you then get your leads re-assigned to other teammates because they are struggling and then you are told off for not hitting target. There is no support to improve. There are a number of current employees that are planning to leave due to the above.
