Is KnowBe4 a good company to work for?

KnowBe4 has an overall rating of 3.4 out of 5, based on over 1,583 reviews left anonymously by employees. This rating has decreased by 7% over the last 12 months. 59% of employees would recommend working at KnowBe4 to a friend and 55% have a positive outlook for the business. The best reviews about KnowBe4 have been left by employees working as Director , Tech Support and Software Engineer .

Does KnowBe4 pay their employees well?

According to anonymously submitted Glassdoor reviews, KnowBe4 employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at KnowBe4. This rating has decreased by 7% over the last 12 months.

How satisfied are employees working at KnowBe4?

59% of KnowBe4 employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated KnowBe4 3.8 out of 5 for work life balance, 3.5 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at KnowBe4?

Customer Success Manager (106) , Regional Account Manager (97) , Account Executive (42) , Account Manager (35) , Sales (35) , Customer Success Manager (CSM) (31) , Channel Account Manager (30) , Software Engineer (25) , Sales Development Representative (SDR) (23) , Core Support Technician (19) , Senior Software Engineer (19) , Director (17) , Sales Engineer (16) , Sales Representative (16) , SMB Account Executive (13)

What are the pros of working at KnowBe4 according to real employee reviews?

"Culture was great during the startup but unfortunately it has become a more corporate environment." ((in 190 reviews)); "Fun. Great People." ((in 93 reviews)); "Fun and great company culture" ((in 91 reviews)); ""The benefits are great and you can take unlimited vaca/sick time" ((in 85 reviews)); "Unlimited PTO (with a few restrictions)" ((in 59 reviews))

What are the cons of working at KnowBe4 according to real employee reviews?

"Low pay and an increasing amount of work" ((in 39 reviews)); "When was originally hired I was told that the average salary was low and that the bonus system made up for that." ((in 22 reviews)); "Layoffs have caused customer service to plummet as remaining employees are tasked to cover impossible workloads." ((in 12 reviews)); "Upper Management ignores our feedback, we are completely unheard." ((in 6 reviews))

What are employees saying about KnowBe4 layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about KnowBe4 layoffs and their outlook for job security at KnowBe4 in 2026.

What are the top reviewed KnowBe4 locations?

Clearwater , Tampa , Saint Petersburg , New York , Dallas , Washington , Charlotte , Reading , Detroit , Hendersonville , Austin , Houston , Franklin , Nashville , Columbus , Ohio City , Erie , Fairfield , Philadelphia , Miami , West Palm Beach , Clearwater Beach , Dunedin , New Port Richey , Palm Harbor , Seminole , Middletown , Florida City , Belleair , Saint Petersburg Beach

KnowBe4 reviews

3.4

59% would recommend to a friend

(1,495 total reviews)

Bryan Palma

52% approve of CEO

55% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.8

Work/Life balance

3.5

Culture & values

3.4

Career opportunities

3.2

Senior management

3.2

Compensation and benefits

KnowBe4 has an employee rating of 3.4 out of 5 stars, based on 1,495 company reviews on Glassdoor which indicates that most employees have a good working experience there. The KnowBe4 employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

5.0

Apr 11, 2022

Fantastic Team

Core support manager

Recommend

CEO approval

Business Outlook

Pros

I couldn’t ask for a better place to work, such an amazing place to be recognized as an individual and learn and grow!

Cons

No remote working options for Tech Support team

5.0

Apr 11, 2022

Great Culture

Core support technician

Recommend

CEO approval

Business Outlook

Pros

Unlimited growth opportunities. Great culture and positive work environment

Cons

The only con being here is the day goes by too quickly

3.0

Apr 8, 2022

Radical Transparency

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great culture and remote work. CEO is deeply emotionally intelligent and connected. HR is responsive and policies are thoughtful and modern: open PTO, health-focused, etc. Very diverse aside from the C level.

Cons

This pains me to say because I love this organization so much, but my sector is experiencing major upheaval right now. The pay structure in CSM is broken. It is not being acknowledged but these are the facts: -the pay is based on some metrics that are untrackable and we are unable with the provided tools to identify our targets -the commission has been cut down despite inflation and despite many best ever achievements by the organization at large - and no, the COLA does not remedy this -people are leaving at an alarming rate from this area because of the money. One person leaves for a 25% higher compensation package, then 5 more start looking. This is a 5 star company treating a whole division in a 2-3 star way.

KnowBe4 Response

4y

Hello Knowster, Thank you for sharing your feedback with us, as it helps me and the other executives greatly. In January we refreshed the commission rates to ensure that everyone could achieve or exceed their annual on-target earnings (OTE) when retention targets were met or exceeded. I can assure you that annual OTEs have not changed. If you have any additional feedback, please feel free to utilize our “no door” policy and come to me directly. If for any reason you feel uncomfortable with that, you can utilize our anonymous reporting methods such as our suggestion boxes. Thanks again for sharing your feedback. – Mike Santos, EVP Global Customer Success

Viewing 751 - 753 of 1,495 Reviews

Jobs at KnowBe4

Snr. Employee Relations Partner (Remote)

Executive Assistant to CFO (Remote)

Manager, Enterprise Customer Success

Snr. Director of HR (Americas) (Remote)

VP Financial Planning & Analysis (Remote)

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