KnowBe4 reviews

Ok, here we go. I feel that if we were to explain to HR the negative aspects of things, then we would be handled passive aggressively. No one likes to hear that some things aren't working, but the truth is, several people want to speak up but don't feel they have a safe outlet to do such. My suggestion, an anonymous hotline. You need to hear what the employees really think and not just put us in a room and tell us that this is how it is going to be. This was a small company that has grown exponentially and with that growth there have been changes. With the result of these changes you are going to lose some really good people. People who have worked so hard to keep your customer retention rate up, people who genuinely enjoy their job, people who have built rapport with their customers for quite some time, and now you know that I am Customer Success Manager and that is ok. But someone has to speak up about how things have changed. Our jobs are no longer fun. You can ask the team. These changes have caused the morale to drop. We all work extremely hard and to have the rug pulled out from under us so abruptly without a heads up aside from an email is not good business. The CSM team is filled with extremely talented individuals who have bills to pay and who have been making consistent money until now. We are being penalized for over performing, we are forced to take orders away from our peers while feeling a guilt that we never asked for. KnowBe4, you have caused an incredibly cohesive team to have trust issues and it is not ok. Policies change, we understand that but I feel that we should be heard. Discuss pros and cons of things, don't just say.. "this is how it is, this is how it has been" people are being treated unfairly because knowbe4 won't hear anyone out. Suggestions to make this company a better place has fallen on deaf ears. We have some very talented people at our company and due to no one really taking into account the lasting effects of the changes.. good people will leave. Once a plate is broken.. you can't put it back together to be the perfect plate again and unfortunately the same goes for the CSM team. Hopefully something will be done but we will be forever changed. Thank you for listening.