Pros
At least for part-timers, the scheduling flexibility is good. Also, some benefits are available for part-time employees. There seems to be a good mix of younger and seasoned workers. Employees are empowered to make many decisions that enable rapid customer satisfaction. Employees get excellent discounts on merchandise. Generally, the managers seem to be professional and competent, noticeably on a different level than the supervisors. I have not seen any indication that anyone is constantly looking over my shoulder, i.e., reviewing transactions, in order to find fault. Management is generally consistent about trying to provide good customer service to all customers.
Cons
Low pay; little direction from management; definitely top down approach within the company-- that is, I have not seen any encouragement to suggest improvements as to operations, human resources, etc. There is no system for employee input on associate or supervisory performance. The professionalism and competency of the supervisors varies considerably from supervisor to supervisor. The training is lacking in detail and consistency. I have no job description, and frankly, I doubt if most of the employees, including the full time employees, have job descriptions. There are very few written procedures-- even for price adjustments, returns, etc. There are is little systematic information sharing. Employees are allowed to take advantage at times, such as holding merchandise for several days.