Is Kroger a good company to work for as a Customer Service Delivery Driver?

Customer Service Delivery Driver professionals working at Kroger have rated their employer with 3.2 out of 5 stars in 39 Glassdoor reviews. This is a higher than average score with the overall rating of Kroger employees being 3.1 out of 5 stars. Search open Customer Service Delivery Driver Jobs at Kroger now and start preparing for your job interview by browsing frequently asked Customer Service Delivery Driver interview questions at Kroger .

Does Kroger pay Customer Service Delivery Driver employees well?

Customer Service Delivery Driver professionals rate their compensation and benefits at Kroger with 3.8 out of 5 stars based on 39 anonymously submitted employee reviews. This is 23.5% better than the company average rating for salary and benefits. Find out more about Customer Service Delivery Driver salaries at Kroger.

What are the top reviewed jobs at Kroger?

Cashier (1986) , Pharmacy Technician (775) , Courtesy Clerk (678) , Deli Clerk (626) , Front End Cashier (535) , Produce Clerk (514) , Courtesy Clerk/Bagger (471) , Sales Associate/Cashier (433) , Grocery Clerk (421) , Clicklist Associate (369) , Certified Pharmacy Technician (320) , Customer Service Representative (261) , Assistant Manager (228) , Meat Clerk (217) , Overnight Stocker (201)

What are the pros of working at Kroger according to real employee reviews?

"Good benefits when employed there some supervision you were able to talk to about issues and the scheduling fit around my needs" ((in 1409 reviews)); "the people are great they come and go but they are from all different walks of life" ((in 1285 reviews)); "high paying and flexible hours in the sense that you can work as many as you want to" ((in 959 reviews)); "Some of the patients and coworkers were great people and a joy to interact with." ((in 892 reviews)); "Flexible schedule they work with you Max of 8 hours per shift and 4hours min no overtime and yeah prett" ((in 540 reviews))

What are the cons of working at Kroger according to real employee reviews?

"Pay is low and not very competitive compared to other locations depending on where you live." ((in 2256 reviews)); "Poor management and very rude" ((in 2135 reviews)); "Bad managers and required OT" ((in 744 reviews)); "There is absolutely no work life balance and you are expected to come in when managers snap fingers." ((in 512 reviews)); "Bad Upper management that has no idea what goes on inside the stores and very out of touch with reality." ((in 305 reviews))

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Kroger

Kroger Customer Service Delivery Driver reviews

3.2

62% would recommend to a friend

(39 total reviews)

Rodney McMullen

45% approve of CEO

35% positive business outlook

Ratings by category

3.8

Compensation and benefits

3.6

Diversity & inclusion

2.9

Career opportunities

2.6

Culture & values

2.2

Work/Life balance

2.2

Senior management

Customer Service/Delivery Driver employees have rated Kroger with 3.2 out of 5 stars, based on 39 company reviews on Glassdoor. This indicates that most Customer Service/Delivery Driver professionals have a good working experience there. Kroger is rated in line with the average (within 1 standard deviation) by Customer Service/Delivery Driver professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

39 reviews

5.0

May 26, 2025

Kroger

Delivery driver

Recommend

CEO approval

Business Outlook

Pros

Good job easy fun work

Cons

The loads aren't always ready

4.0

May 14, 2025

Decent job with opportunities for overtime

Customer service/delivery driver

Recommend

CEO approval

Business Outlook

Pros

The Customer Service Delivery Driver position was very reasonable for the pay. Navigate to the addresses provided, deliver groceries, interact with customers, so on and so forth. The pay rate was hourly and on a weekly basis. After announcing the closing of the Miami location, the employees were given a reasonable amount of time to look for other work and also had the option to transfer to another location based on their performance with Kroger.

Cons

The delivery trucks had several issues that were never addressed, such as broken side-view mirrors that had to be fixed in place with cardboard. Also, the Miami location was shut down without warning and there was no clear reason as to why this occurred.

4.0

May 8, 2025

Good, stable, ever changing

Delivery driver

Recommend

CEO approval

Business Outlook

Pros

Great pay, great work load, easy going management, great benefits, free food, bonuses, acknowledgements for good driving, good training, good communication, good work environment (80%) , safety is a priority, cool work gear, free memberships and more

Cons

Rules change often, heavy heavy truck malfunctions and break downs, corporate wins over employee 80% of the time, seniority base schedules, no accommodations for religion unless you have seniority!!

Viewing 7 - 9 of 39 Reviews

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Kroger

Kroger Customer Service Delivery Driver reviews

Ratings by category

Ratings by demographic groups

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Kroger

Decent job with opportunities for overtime

Good, stable, ever changing

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