Service, service, service. I am a SoloPreneur, so I personally dealt with the call center in Charlotte, NC. (Maybe if I was a bigger producer I would have gotten better service, but my OSJ was larger producer...) They were nice but rarely knowledgeable, and system was not self-service oriented, so every time I got a notification on something, I couldn't fix it myself, I had to call in and deal with folks. Can't even cancel a mutual fund order on the system before closing bell. Very frustrating. Had a security breach and service issues affected clients, so I didn't want to repaper clients and leave, but am very happy with new B/D. I got so I would call 3 times and take best two of three responses. (Even service center supervisors didn't call back.)