Is Lands' End a good company to work for?

Lands' End has an overall rating of 3.5 out of 5, based on over 848 reviews left anonymously by employees. This rating has been stable over the past 12 months. 58% of employees would recommend working at Lands' End to a friend and 40% have a positive outlook for the business. The best reviews about Lands' End have been left by employees working as Order Filler , Customer Care Specialist and Sales Associate .

Does Lands' End pay their employees well?

According to anonymously submitted Glassdoor reviews, Lands' End employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Lands' End. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Lands' End?

58% of Lands' End employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lands' End 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Lands' End?

Sales Associate (53) , Customer Service Representative (34) , Customer Care Specialist (16) , Manager (11) , Order Filler (10) , Sales (10) , Packer (9) , Designer (8) , Embroidery Machine Operator (8) , Anonymous (7) , Assistant Designer (7) , Intern (7) , Merchant (7) , Customer Care Representative (6) , Customer Service Specialist (6)

What are the pros of working at Lands' End according to real employee reviews?

"The people were great and I was given clear direction and support to reach my goals." ((in 79 reviews)); "Flexible and laid back with good pay" ((in 46 reviews)); "You are able to adjust your availability easily and hours are flexible." ((in 30 reviews)); "Great culture and very inclusive." ((in 30 reviews)); "The work/life balance is great with the exception of peak season which falls from around Thanksgiving to around Christmas." ((in 26 reviews))

What are the cons of working at Lands' End according to real employee reviews?

"Management is Horrible, unpredictable, and dishonest" ((in 41 reviews)); "Poor leadership makes what should be a really fun job very painful." ((in 19 reviews)); "Managers make timing decisions without including the people on the ground doing the Day to Day work." ((in 16 reviews)); "No bonuses the last couple of years and tiny raises." ((in 13 reviews)); "Horrible upper management, no career growth" ((in 12 reviews))

What are employees saying about Lands' End layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lands' End layoffs and their outlook for job security at Lands' End in 2026.

What are the top reviewed Lands' End locations?

Dodgeville , Stevens Point , Madison , Reedsburg , Cincinnati , Bound Brook , Chicago , Lombard , New York , Rochester , Louisville , Dallas , Houston , Minneapolis , Denver , Atlanta , Woodbury , Schaumburg , Fairfax , Wisconsin Dells , Milwaukee , Platteville , Plover , Ann Arbor , Grand Rapids , South Burlington , Minnetonka , Columbus , Colorado Springs , Philadelphia

Lands' End reviews

3.5

58% would recommend to a friend

(765 total reviews)

Andrew McLean

68% approve of CEO

40% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.7

Culture & values

3.6

Work/Life balance

3.2

Career opportunities

3.1

Senior management

3.1

Compensation and benefits

Lands' End has an employee rating of 3.5 out of 5 stars, based on 765 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lands' End employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

765 reviews

1.0

Jan 7, 2025

No

Home agent

Recommend

CEO approval

Business Outlook

Pros

Work from home and that’s pretty much it

Cons

I first loved this job when I first started and then I started working peak and could see this is not the job for me , the customers can be so vicious and needy and downright rude but what’s even worse is when having to reach out to customer service and sales assist line it’s sickening how rude and nasty they can be .. we are supposed to be on the same team and they literally talk to you like dirt on the ground , they don’t care if you new and just learning , they are so rude !! And even some of the store reps that call in can be very rude and impatient, everyone was new at one point and no one is perfect …and they either let them eavesdrop on calls but they have someone who gets to literally do nothing but eavesdrop on calls and it’s annoying like what are you lookin for !? This Job was not for me and I’m glad I’m gone !

Lands' End Response

1y

Thank you for taking the time to provide feedback. We would like to know more about your experience. Please email us at employeefeedback@landsend.com.

4.0

Jan 6, 2025

It's a decent job

Embroidery machine operator

Recommend

CEO approval

Business Outlook

Pros

Flexible scheduling was great. It's a good place to work if you enjoy working independently without supervisors on your case constantly. It's a nice, clean, and safe environment. Great training program, I felt very confident and prepared to begin working on my own.

Cons

The work can get tedious. Getting full time status with benefits is very hard, and the hours drop off significantly in the winter time for part time people.

Lands' End Response

1y

Thank you for taking the time to write a review. We appreciate your feedback.

4.0

Jan 1, 2025

Great- friendly culture

Hr assistant

Recommend

CEO approval

Business Outlook

Pros

Great place to work. Staff are really valued and culture is great.

Cons

Location and commuting distance for me.

Lands' End Response

1y

Thank you for taking the time to share your thoughts. We appreciate it.

Viewing 73 - 75 of 765 Reviews

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Applications Engineer (Remote)

Dodgeville, WI

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Editorial Creative Director (Hybrid) - New York Office

Designer - Accessories (Hybrid from NY)

Account Executive II (Airlines)

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Lands' End

Lands' End reviews

Ratings by category

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Reviews by job title

No

It's a decent job

Great- friendly culture

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