Lands' End reviews

3.5

58% would recommend to a friend

(765 total reviews)
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Andrew McLean

68% approve of CEO

40% positive business outlook

Lands' End has an employee rating of 3.5 out of 5 stars, based on 765 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lands' End employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

765 reviews
3.0
May 3, 2024
Recommend
CEO approval
Business Outlook

Pros

Very nice product to sell and wonderful customers!

Cons

Old systems to operate, time constraints on the phone and many customers take a very long time to help, dinged if off phone for longer than 6 minutes, very archaic way of thinking, limited scheduling options, very late nights, and mandatory very long long shifts

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Lands' End Response
2y
Thank you for taking the time to share your thoughts. We are always looking for ways to improve and appreciate your feedback.
2.0
May 2, 2024
Recommend
CEO approval
Business Outlook

Pros

Flexible hours for part time employees, little stress

Cons

Leadership doesn’t have leadership qualities. There is no incentive for working above and beyond, the management is unapproachable, there is no positive reinforcement, only negative reinforcement and negative punishment. Job status is always viewed as more worthy than job ethic and job performance.

5.0
Apr 24, 2024
Recommend
CEO approval
Business Outlook

Pros

Employee discounts, prizes, very supportive management of their employees, opportunities for lots of hours during Peak

Cons

Lower hours during February and March

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Lands' End Response
2y
Wow – thank you for the 5-star review! As our founder said, “Take care of the employees, they’ll take care of the customer, and the rest will take care of itself.” We appreciate the work you’re doing in Customer Care. Thank you for taking such great care of our customers!
Viewing 121 - 123 of 765 Reviews

Glassdoor has 848 Lands' End reviews submitted anonymously by Lands' End employees. Read employee reviews and ratings on Glassdoor to decide if Lands' End is right for you.