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LanguageLine Solutions

Engaged Employer

LanguageLine Solutions reviews

2.9

38% would recommend to a friend

(416 total reviews)

Simon Yoxon-Grant

35% approve of CEO

31% positive business outlook

Reviews by job title

416 reviews

Reviews about "Career Development"

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4.0
Feb 5, 2015

Good home advantage job

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

No cost for travel, everything is communicated virtually through internet or landline. Seems like a lot of people complaint about late response from management, but to me it was acceptable speed. Your landline installation fee, phone expense will be reimbursed.

Cons

Pay is fixed, $14. Sometimes when the day is slow, you get calls that are not related to medical problems. I don't know whether it was intentionally or just by random. Career path is limited. From medical interpreter position you can move to advanced interpreter, but that pay is $0.4/min or minimum state wage per hour.

3.0
Feb 2, 2015

Good and bad

Recommend
CEO approval
Business Outlook

Pros

You get to broaden your vocabulary, and to learn about different topics. Also, are there no direct supervisors, which is cool. The best thing is you only need to be a good interpreter to meet the metrics. I am talking about LL Costa RIca.

Cons

Salary wise...not that good. Besides the entry salary is relatively low (for an interpreter), the company has a no-salary-raise policy. There are growth opportunities but your income, as good as it gets, will remain the same. Also, at least in CR Heredia, the facilities are not in the best conditions, and the call center area itself is warehouse like. There are no windows, for you to see the outside. They have told me it is different in Cartago though. Finally, there are almost no added benefits. They only give you private medical insurance, which is good, but most call centers do. No added values, and not a good cafeteria...

2.0
Jan 16, 2015

Interpreting Sweat Shop?

Recommend
CEO approval
Business Outlook

Pros

This is possibly the quickest way to have a glimpse into many industries that provide customer service: banks, hospitals, mobile phone companies, internet service providers, utilities, government agencies, law enforcement, stock trading, even some tech companies. The idea that you never know what your next phone call entails is exciting and certainly adds allure to the job. I learned a lot about how to deal with phone/internet/electricity providers and bank/hospitals/police/Social Security just by listening in on the conversations and interpreting. It gave me, an novice interpreter who inspired to become a professional, a well-rounded exposure to terminology in many different fields. Being able to go to work without dressing up and driving through traffic is also a plus. I also came across a couple nice people who also provided good information on resources for interpreters.

Cons

This job does not really allow you to gain "good" interpreting skills - I have now obtained an advanced degree in interpretation and have been working in the field for a while. What (little) interpreting skills I obtained during my time at LLS have not served me very well. As a matter of fact, I developed some pretty bad interpreting habits that took a while to break. The reason? First of all, the training they provided was PAINFULLY INADEQUATE. They were more concerned about perpetrating company policies rather than training inexperienced people to become adequate for the job. Secondly, BAD INTERPRETATION seemed quite acceptable - on my first day of work, my supervisor and I listened in on other interpreters, and even though I had never worked as an interpreter before that day, common sense told me the quality of interpreting generally ranged from acceptable to absolutely horrendous. Don't get me wrong - there are a few great interpreters that I came across, but they were definitely a rarity. Lastly, the interpreters were WORKED LIKE SLAVES, that at after working nonstop under a huge amount of stress for so long, even if they tried to provide good quality work, I doubt their now deep-fried brains and exhausted bodies could allow them to function normally. They also blatantly DISREGARDED the fact that we were human beings - illnesses were inexcusable, emergencies were inexcusable, taking time off was nearly impossible. A fellow interpreter, who consistently performed above and beyond, developed a life-threatening condition and requested to have his hours reduced in order to make it to his appointments and whatnot - in response, HR increased his hours. The excitement of the job wore off quickly for me. I felt that I was chained to my phone, not allowed to take a bathroom break for hours, while BEING PAID LESS THAN ONE QUARTER (or in some cases, even one tenth!) of market rates - rates that interpreters out there actually make!

Viewing 391 - 393 of 416 Reviews

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