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LanguageLine Solutions

Engaged Employer

LanguageLine Solutions reviews

2.9

38% would recommend to a friend

(296 total reviews)

Simon Yoxon-Grant

35% approve of CEO

31% positive business outlook

Reviews by job title

296 reviews

Reviews about "Management"

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2.0
Jan 26, 2024
Recommend
CEO approval
Business Outlook

Pros

The only good thing was the bond built between co workers.

Cons

It really saddens me looking back at this place, and how long I wasted my time there, always hoping they would see the hard work and compensate it. They did not, because they did not care. This is easily the most thankless job I have ever had. It also makes me sad because they often would take contractors right out of college, with no office job experience, and hire them, knowing that they were desperately looking for work. Then they pay terribly and work people so hard, and these new young hires don’t know that they deserve better, because this is their first job! So LLTS exploits their eagerness to learn and prove themselves, telling them that if they just keep working harder and doing MORE and HARDER work, with absolutely unrealistic deadlines (without compensation of course for taking on more and more difficult work) then maybe someday they can be a Senior PM! But those jobs only open up few and far between, and in the meantime you are stuck getting paid a pittance and doing more work to show them you deserve a raise and to move up. And they wait, and they grind- a long, long time, to the point where they burn out. It happened to me, it happened to pretty much everyone else I knew while working there. Why does this place do this?? We were all burning ourselves at both ends for this place that never appreciated us, and yet always wanted and expected more. One of my many supervisors (there was constant shuffling of teams and supervisors) would only maybe half the time bother to show up to our pre scheduled meetings with no word from her at all. She just simply wouldn’t show up and also wouldn’t be at her desk to find her. So disrespectful. How does that look, when the one who is supposed to help support and guide you shows you no respect and responsibility? Their Benefits are also quite poor. And, as is the trend every year with employee benefits across all companies sadly, the costs go up and up. And yet they refuse raises to the workers they barely bother to speak with but to give them more to do. Pay is very poor. I see in their responses to reviews that they “seek to meet or exceed” the industry standard in terms of compensation. That can’t be true. If it is, I would encourage current workers to ask their management to exceed compensation- as they clearly state that’s what they are trying to do. I understand the standard for the country may be in fact lower than it needs to be in a place this expensive to live. It is quite hard to go work for a place where you don’t get raises and don’t get paid a livable wage, and see a couple higher-ups roll up in Porsches. This job will cause you stress, annoyance, burn out. Please, do not go here to work as a project manager/coordinator. It is NOT worth it and I fear will only serve to hinder your happiness.

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LanguageLine Solutions Response
2y
Thank you for your feedback. It is essential to note that our company always encourages open dialogue. We advise our employees to discuss any concerns directly with their managers, which helps us address issues more effectively and promptly. We wish you the best in your future endeavors. Your feedback is noted and will be shared with the team as it contributes to our ongoing efforts to improve.
4.0
Jan 4, 2024

Overall good

Recommend
CEO approval
Business Outlook

Pros

Good pay Good ot rates Management is helpful

Cons

Working hours Back to back call

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LanguageLine Solutions Response
2y
Thank you for taking the time to leave such a thoughtful review. We are happy to hear you enjoyed taking calls for us! We wish you well in your future endeavors.
2.0
Dec 17, 2023
Recommend
CEO approval
Business Outlook

Pros

The pay is decent if you don’t have a family/other obligations at home to worry about Travel is always fun The bonuses are amazing The Director really cares about the industry and is very knowledgeable

Cons

Scott Klein is completely uninvolved with the day-to-day operations of the company, massive ego Starting work at 6:30 AM and ending just before seven PM is pretty common Most of the travel is announced last minute and most team members will be gone for 8+ weeks in a row Managers are not very transparent about the travel schedule, even though they know weeks in advance Senior members are expected to be managers without additional title or pay Promotions are hard to come by; many stay in the role for several years A former member of the team is suing the company for workplace exploitation

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LanguageLine Solutions Response
2y
Our typical approach to a review of this nature would be to say that we are sorry you had such a negative experience and invite a dialogue. Unfortunately, a post of this nature and the untruths therein leave no room for constructive conversation and Glassdoor allows reviews of this nature to remain truthful or not. Over the past 41 years, LanguageLine has been recognized by numerous organizations including Great Place to Work, a global people analytics and consulting firm. Unfortunately, it was not a good fit for you. We wish you well in your future endeavors.
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