LegalZoom reviews

4.0

71% would recommend to a friend

(914 total reviews)

Jeff Stibel

79% approve of CEO

68% positive business outlook

LegalZoom has an employee rating of 4.0 out of 5 stars, based on 914 company reviews on Glassdoor which indicates that most employees have a good working experience there. The LegalZoom employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

914 reviews
1.0
Sep 17, 2013
Recommend
CEO approval
Business Outlook

Pros

I have nothing good to say about my experience at legalzoom. I hate being one of these people, but read my other reviews of employers if you don't believe I'm biased in being so negative.

Cons

Everything bad that you hear about corporations exist here. I experienced management who is full of people who say you can trust them then sabotage you, management that literally does not know what the products are (ask different managers about intellectual properties and see how man different answers you get), no clear direction on whether legalzoom is a business start up or document processing center, and you may as well try to get a job in Washington DC by all the politics you will have to play here. Management does not listen to subordinates, they make all the rules. So if you have a problem, don't tell anyone, you will start to feel ostracized and eventually you will be in a small room having to explain your behavior when you are only trying to help. I thought it was strange that all the entry level employees had more tenure than management. Because of this, there is a huge problem with morale and people leaving for better opportunities. They kept hinting that when my training class hit the floor, we would be some of the more tenured people on the floor, which I didn't think too much about, but now I see why. I noticed the red flags, seriously tried to play their game, but failed. I was employed at legalzoom from 8-12-13 to 9-16-13, and was let go by my contractor calling me on the phone at 8:30 at night saying they don't want me back with no explanation. She was more confused by that than I was and even asked me what I did wrong. I overheard her saying that I was not the only one who was let go in this fashion either, so I hope my other training buddies are doing well.

1.0
Jun 27, 2013
Recommend
CEO approval
Business Outlook

Pros

Free beverages in break room, bagels provided on Fridays, nice office building

Cons

Too many to name, but mostly, you'll be treated like a number, not an adult, no matter how diligent, conscientious and responsible you are. Management is terrible. Metrics can't be explained. You'd need a degree in mathematics to be able to tell if your paycheck is correct and if you ask management about bonuses, they tell you repeatedly they will check into it and never respond. In fact, you won't get any support from management at all. It's a soul-sucking job, and all too many coworkers I talked with needed anti-depressants or anti-anxiety meds just to deal with the horrible conditions. Many others have noted this, but you are promised a lot in the interview... dedication to customer service, a commitment to valuing employees, being brought on permanent from a temp position much more quickly than it actually happens. They do not promote from within. The turnover is unbelievably high, even for a call center. They have a constant churn of new training classes, with some people not even make it beyond training. There were about thirty five people in my group when I started and a little more than that when I left a year later. Of those, only six had been there a year or more. Believe the negative reviews on this site. They are real. And no amount of free sodas will make up for how poorly employees are treated.

1.0
Oct 22, 2012

Horrible management

Recommend
CEO approval
Business Outlook

Pros

Dress code. Free soda and bagels.

Cons

Legalzoomed is micromanaged to the 100th degree. Compensation is lacking. They do not value their employees. No work/personal life balance. Must work late hours. Mandatory overtime. Yes I said mandatory.

Viewing 133 - 135 of 914 Reviews

Glassdoor has 961 LegalZoom reviews submitted anonymously by LegalZoom employees. Read employee reviews and ratings on Glassdoor to decide if LegalZoom is right for you.