Is Liberty Mutual Insurance a good company to work for as a Claims Development Program?

Claims Development Program professionals working at Liberty Mutual Insurance have rated their employer with 3.1 out of 5 stars in 660 Glassdoor reviews. This is a lower than average score with the overall rating of Liberty Mutual Insurance employees being 3.6 out of 5 stars. Search open Claims Development Program Jobs at Liberty Mutual Insurance now and start preparing for your job interview by browsing frequently asked Claims Development Program interview questions at Liberty Mutual Insurance .

Does Liberty Mutual Insurance pay Claims Development Program employees well?

Claims Development Program professionals rate their compensation and benefits at Liberty Mutual Insurance with 3.6 out of 5 stars based on 660 anonymously submitted employee reviews. This is 5.4% worse than the company average rating for salary and benefits. Find out more about Claims Development Program salaries at Liberty Mutual Insurance.

How happy are Claims Development Program professionals working at Liberty Mutual Insurance?

46% of Claims Development Program employees at Liberty Mutual Insurance would recommend their employer to a friend. This rating has decreased by 16% in the past 12 months. Claims Development Program professionals have also rated Liberty Mutual Insurance with a 2.7 rating for work-life-balance, 3.8 rating for diversity and inclusion, 3.1 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at Liberty Mutual Insurance?

Claims Adjuster (393) , Sales Representative (386) , Customer Service Representative (209) , Insurance Agent (160) , Software Engineer (145) , Claims Specialist (130) , Analyst (118) , Underwriter (100) , Sales Associate (96) , Insurance Sales Agent (90) , Intern (87) , Director (85) , Claims Representative (82) , Sales (82) , Inside Sales Representative (79)

What are the pros of working at Liberty Mutual Insurance according to real employee reviews?

"Great benefits and the company is not publicly traded so there is a longer term focus which is greater than the next quarter." ((in 1317 reviews)); "Liberty Mutual has good pay and it also good incentives when they are applied by management." ((in 871 reviews)); "Good work/life balance if you take the initiative and don't let them force you into more work." ((in 742 reviews)); "It was a great small company to work for and the people I worked with were great." ((in 536 reviews)); "Good benefits and flexibility with work from home" ((in 359 reviews))

What are the cons of working at Liberty Mutual Insurance according to real employee reviews?

"poor management and pressure to succeed equated to poor ethics to meet sales numbers" ((in 471 reviews)); "There are good managers but also many mediocre and poor managers." ((in 251 reviews)); "Bad Upper Management" ((in 147 reviews)); "Senior leadership is too far away from the work and making changes that impact the front line negatively consistently." ((in 146 reviews)); "Constant reorgs and layoffs." ((in 108 reviews))

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Liberty Mutual Insurance

Liberty Mutual Insurance Claims Development Program reviews

3.1

46% would recommend to a friend

(660 total reviews)

Tim Sweeney

56% approve of CEO

58% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.6

Compensation and benefits

3.2

Career opportunities

3.1

Culture & values

2.7

Work/Life balance

2.7

Senior management

Claims Development Program employees have rated Liberty Mutual Insurance with 3.1 out of 5 stars, based on 660 company reviews on Glassdoor. This indicates that most Claims Development Program professionals have a good working experience there. Liberty Mutual Insurance is rated in line with the average (within 1 standard deviation) by Claims Development Program professionals compared to other employers within the Insurance industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

660 reviews

1.0

Jun 18, 2026

High Paced, Huge workload, Very Stressful

Claims adjuster

Recommend

CEO approval

Business Outlook

Pros

Work from home, only in office twice a month

Cons

-Extremely high paced -Too many claims. Caseload is way too big. -Super stressful having to deal with customers. A lot of them don’t understand insurance or what their policy covers so you will constantly deal with pissed off uninformed insureds -metrics are unrealistic and unattainable. You need to have a 98% answer rate but at the same time you have a million cases and people calling you constantly so this is impossible to achieve. On top of that you have to actually document and determine liability. -Awful work life balance

1.0

Jun 6, 2026

Toxic culture with extreme favoritism and long hours

Claims adjuster

Recommend

CEO approval

Business Outlook

Pros

There are no pros to working here. I just thought of one, you have a chance to work remotely so you don’t have to see your toxic, incompetent manager in person every day.

Cons

Toxic, hostile culture Favoritism to the extreme 50-60 hours a week work but get paid for 40 Being forced to give your manager a 9-10 on a survey when they don’t deserve it to avoid fear of retaliation Coworkers crying and having panic attacks on a daily basis Just everything

3.0

Jun 5, 2026

Remote work with decent pay, but poor management communication

Claims adjuster

Recommend

CEO approval

Business Outlook

Pros

Working remotely. Decent pay and benefits.

Cons

Management likes to micromanage and focus on accuracy and not being there for the customers. Communication also sucks across the board

Viewing 4 - 6 of 660 Reviews

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Liberty Mutual Insurance reviews FAQs

Liberty Mutual Insurance reviews Liberty Mutual Insurance Claims Development Program reviews

Liberty Mutual Insurance

Liberty Mutual Insurance Claims Development Program reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

High Paced, Huge workload, Very Stressful

Toxic culture with extreme favoritism and long hours

Remote work with decent pay, but poor management communication

Jobs at Liberty Mutual Insurance

Liberty Mutual Insurance reviews FAQs

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