Is Liberty Mutual Insurance a good company to work for as a Insurance Associate?

Insurance Associate professionals working at Liberty Mutual Insurance have rated their employer with 3.4 out of 5 stars in 318 Glassdoor reviews. This is a lower than average score with the overall rating of Liberty Mutual Insurance employees being 3.6 out of 5 stars. Search open Insurance Associate Jobs at Liberty Mutual Insurance now and start preparing for your job interview by browsing frequently asked Insurance Associate interview questions at Liberty Mutual Insurance .

Does Liberty Mutual Insurance pay Insurance Associate employees well?

Insurance Associate professionals rate their compensation and benefits at Liberty Mutual Insurance with 3.5 out of 5 stars based on 318 anonymously submitted employee reviews. This is 8.2% worse than the company average rating for salary and benefits. Find out more about Insurance Associate salaries at Liberty Mutual Insurance.

How happy are Insurance Associate professionals working at Liberty Mutual Insurance?

51% of Insurance Associate employees at Liberty Mutual Insurance would recommend their employer to a friend. This rating has decreased by 5% in the past 12 months. Insurance Associate professionals have also rated Liberty Mutual Insurance with a 3.4 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.3 rating for culture and values and 3.1 rating for career opportunities.

What are the top reviewed jobs at Liberty Mutual Insurance?

Claims Adjuster (393) , Sales Representative (386) , Customer Service Representative (209) , Insurance Agent (161) , Software Engineer (145) , Claims Specialist (131) , Analyst (119) , Underwriter (101) , Sales Associate (96) , Insurance Sales Agent (90) , Intern (87) , Director (85) , Claims Representative (82) , Sales (82) , Inside Sales Representative (79)

What are the pros of working at Liberty Mutual Insurance according to real employee reviews?

"Great benefits and the company is not publicly traded so there is a longer term focus which is greater than the next quarter." ((in 1293 reviews)); "Liberty Mutual has good pay and it also good incentives when they are applied by management." ((in 874 reviews)); "Good work/life balance if you take the initiative and don't let them force you into more work." ((in 735 reviews)); "It was a great small company to work for and the people I worked with were great." ((in 547 reviews)); "Flexible work from home" ((in 352 reviews))

What are the cons of working at Liberty Mutual Insurance according to real employee reviews?

"poor management and pressure to succeed equated to poor ethics to meet sales numbers" ((in 466 reviews)); "There are good managers but also many mediocre and poor managers." ((in 247 reviews)); "Senior leadership is too far away from the work and making changes that impact the front line negatively consistently." ((in 155 reviews)); "Bad Upper Management" ((in 146 reviews)); "Constant reorgs and layoffs." ((in 109 reviews))

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Liberty Mutual Insurance

Liberty Mutual Insurance Insurance Associate reviews

3.4

51% would recommend to a friend

(318 total reviews)

Tim Sweeney

62% approve of CEO

47% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.5

Compensation and benefits

3.4

Work/Life balance

3.3

Culture & values

3.1

Senior management

3.1

Career opportunities

Insurance Associate employees have rated Liberty Mutual Insurance with 3.4 out of 5 stars, based on 318 company reviews on Glassdoor. This indicates that most Insurance Associate professionals have a good working experience there. Liberty Mutual Insurance is rated in line with the average (within 1 standard deviation) by Insurance Associate professionals compared to other employers within the Insurance industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

318 reviews

5.0

Apr 17, 2026

Great benefits starting from day one

Insurance advisor

Recommend

CEO approval

Business Outlook

Pros

Great benfits that start day 1

Cons

Nothing at the time i worked there

2.0

Feb 4, 2026

Terrible Leadership

Insurance sales agent

Recommend

CEO approval

Business Outlook

Pros

good pay if your a good sales person and work alone

Cons

no ongoing training, managed through call center metrics vs customer service. supervisors are just messengers and no one takes any responsibility, always passing the buck. Never heard a single recorded call in 2 years due to excuses from leadership so no best practice calls. You are cut off from speaking to mgmt. They schedule a meeting with 100+ agents, deliver info, then leave 5 mins for questions and never respond. Would not recommend!

5.0

Feb 3, 2026

Good place

Insurance specialist

Recommend

CEO approval

Business Outlook

Pros

Good place to work. It is

Cons

Sometimes a bit stressed from work

Viewing 4 - 6 of 318 Reviews

Jobs at Liberty Mutual Insurance

Sales Representative, Inbound, Remote

Associate Customer Service Representative, CI

Remote Inside Sales Representative

Remote Inside Sales Representative

Remote Inside Sales Representative

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Liberty Mutual Insurance reviews Liberty Mutual Insurance Insurance Associate reviews

Liberty Mutual Insurance

Liberty Mutual Insurance Insurance Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great benefits starting from day one

Terrible Leadership

Good place

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