Liberty Mutual Insurance reviews

Management need a fresh blood.

Billable hours and work load balance: my group gave us a minimum number of billable hours we had to attain for assigned clients, measuring our success by that. Some people attain more than enough billable hours, but others are meeting their client needs perfectly with all account requirements up to date. In other words, we are told by superiors to run reports just to reach minimum billable hour quotas if we have nothing else to do on accounts. Others have too many billable hours imposed on them and cannot keep up with the work load, and hence, have to give up going on vacation because their work loads are so packed. Some have to reach the minimum number of billable hours and miss taking earned vacation time because if they do not reach the minimum, they get canned.