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Liberty Mutual Insurance

Engaged Employer

Liberty Mutual Insurance reviews

3.7

62% would recommend to a friend

(10,107 total reviews)
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Tim Sweeney

65% approve of CEO

60% positive business outlook

Liberty Mutual Insurance has an employee rating of 3.7 out of 5 stars, based on 10,107 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Liberty Mutual Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.7 stars).

Reviews by job title

10K reviews
4.0
Dec 4, 2009

N/A

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

good mid level management that coaches their employees. opportunities for advancement and continuing education. approachable management and continuous imrovement programs

Cons

inflexible schedules, lack of communication between senior management and mid level staff, poor claims service in the contact center and agents

1.0
Dec 1, 2009
Recommend
CEO approval
Business Outlook

Pros

good training and great salary. Lots of training in the beginning and a very positive environment when you start working for them.

Cons

They don't like longterm employees. I was fired because they needed to let people go. I was a valued employee for 17 years when I was all of a sudden picked on and I was told by my manager that my services were not needed. They were like cockroaches, finding anything wrong I have ever done. I had 2 years of being an"invaluable employee" getting awards to being the worst employee they have ever hired. They are not loyal to their employees. "Responsbility, what's your policy?" only refers to their customers, not to their employees. If you want to work for Liberty Mutual, don't consider them for long term.

3.0
Nov 23, 2009

Stuck in the past

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great brand. Above average compensation and retirement benefits. Large company with room to move around. Theme of "responsibility" really permeates throughout the organization. Good work-life balance. Many training opportunities. Mutual holding structure reduces unnecessary pressure on short-term results.

Cons

Tons of bureaucracy and inefficiency, as well as significant resistance to change. Very poor health insurance plan. Can be a struggle to get "real" work done - seems like everyone is always very busy but projects move forward very slowly. Communication between offices and levels of the organization needs to improve.

Viewing 9982 - 9984 of 10,107 Reviews

Glassdoor has 11,392 Liberty Mutual Insurance reviews submitted anonymously by Liberty Mutual Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Liberty Mutual Insurance is right for you.