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Liberty Mutual Insurance

Engaged Employer

Liberty Mutual Insurance reviews

3.7

62% would recommend to a friend

(10,106 total reviews)
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Tim Sweeney

65% approve of CEO

60% positive business outlook

Liberty Mutual Insurance has an employee rating of 3.7 out of 5 stars, based on 10,106 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Liberty Mutual Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.7 stars).

Reviews by job title

10K reviews
2.0
Apr 29, 2009
Recommend
CEO approval
Business Outlook

Pros

Benefits, the brand image, monetary reward, room to grow as a professional, nice hotels for training, expense reports, employment, great for telemarketers

Cons

Hours, though I heard they have a new system of paying reps a low salary by the hour now. Picky on who they insure...leads to less sales...leads to being fired. Terrible NetQuote Internet leads, so you have to pay (a lot) for other internet leads. My office did not field train me, then when it came close to me being let go, they ask me to try to sell to friends and family (I had already tried to but rates were outragous). Customer service reps in your office can choose who to send a new business quote to, so buy them food! Being the best-dressed telemarketer in a suit in the evenings. Working in a cubicle next to your competition (other sales reps). Driving to the customers house just to get a signiture and try to sell them life insurance that is overpriced.

3.0
Apr 29, 2009
Recommend
CEO approval
Business Outlook

Pros

Liberty Mutual likes to hire graduates fresh out of college in order to train someone to Liberty standards without prior habits and opinions formed by other employment experience. It is fairly easy to get hired if you went to a decent university and you will be started out at a great salary and with a pretty good holiday (called "flextime" in the company) accrual rates. This is a good starter job.

Cons

You will be overworked and micromanaged - micromanaged like you've never been micromanaged before... Promotions are based not on merit, but with your length of time with the company and on how aggressive your manager is in pushing for your promotion (which needs to be approved by upper management). Most talented individuals leave the company after a year or two for better opportunities. And this is where the problem of promotions based on one's length of time with the company become a problem. You see, those who would not be competitive in the global jobs market know that if they just wait around at Liberty Mutual, they will move up the corporate ladder into management positions. As such, there are some truly horrendous mid-level managers at Liberty Mutual - uneducated, uninspiring, lacking the social skills required of a manager, micromanaging, etc.

3.0
Apr 28, 2009
Recommend
CEO approval
Business Outlook

Pros

The pay is great for entry level positions, esp for recent college grads.

Cons

They give ample time off, but beware of taking advantage of it. The work load is so intense it takes days to catch up from missing an afternoon. Also, there is an incredibly high stress level with demands from within the company as well as from outside.

Viewing 10009 - 10011 of 10,106 Reviews

Glassdoor has 11,391 Liberty Mutual Insurance reviews submitted anonymously by Liberty Mutual Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Liberty Mutual Insurance is right for you.