Life Time reviews

Turn over is too high. There is no sense of retention. They speak about it all the time and yet turn-over is higher than ever. The issue is that you have a revolving door at the management level and people aren't bought in. They consistently hire from outside the company to management positions and the people come in and botch the system. The hiring or promoting of people that are not qualified to even be in management. It was very frustrating. The lack of coaching for new hires is frustrating as well. There could have been plenty of great trainers in the building if team leads spent more time coaching and less time demanding. No one person is managed the same and most DH's don't understand that. They expect the person to come in and make immediate sales and the issue is that they don't understand "The Life Time Way" but then again many of the promoted management team doesn't understand the "Life Time Way" as well. They like to do it their way. MGMT feels entitled "the title" means nothing if you can't gain full respect from all of your staff. Stop coming up with new programs every other week. What works in one market or one club will not always work in other markets and clubs. There have been too many failed programs that could have been better or beneficial if you welcomed feedback from the field. Instead, you hear the questions and the answers but then you revert back to what you think is right and you are wrong. There are many inconsistencies across the board from corporate all the way down to front line team member.

Ultimately, due to the grand expense of building these mega-clubs, there is a lot of pressure to make many, many, phone calls to sell memberships - even after usual family dinner hours. The calls are tracked and timed to ensure you are actually leaving messages or speaking to someone. If you don't get to your 80 calls daily (100+ during "calling parties" twice monthly) you will be reprimanded in some way that affects your pay. You will also have to set a specific amount of appointments, which will also be confirmed via a phone call to the prospective member. You will also be responsible for each of your new members meeting with a trainer within a set time frame. You will also need to manage customer service and changes to memberships. Be prepared for five weekly team meetings in the middle of the day, and at least two one-on-one weekly meetings with your manager. You will also be responsible for managing paperwork to explain how you "manage your business", although it ultimately is managed the way they tell you to manage it. You will of course have a monthly goal to meet and need to draft a plan explaining how you plan to reach that goal by end of month. Be prepared to brush up on your referral skills because you will also be required to obtain and submit two referrals for each membership you sell. These will need to be entered the same day you sell a new membership. Outside prospecting is also required because at least 50% of your membership business is expected to be "self-generated". Finally, be patient, because you will more than likely need to tolerate a (-) change in your pay structure more often than you'd expect.