LifeStance Health reviews

Giving away 50% of my income to admin is painful. Especially when admin leaves a lot to be desired. It’s not the admin staff’s fault… I believe they are chronically understaffed but that’s been the excuse given to me for two years now. When a client no shows or late cancels and the therapist bills the appropriate fee, no action seems to be taken by admin to collect it. I have a constant long tally of unpaid fees from clients. And for giving 50% of my income to admin, I do not feel that it’s my responsibility to chase clients for those fees. The billing department is deplorable. Causes massive problems for clients all the time - sometimes causing clients to quit therapy altogether.

The downside is that we more employees because the company is growing big, so the work can be a bit much but not impossible.