Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Lifetouch

      Part of Shutterfly

      Engaged Employer

      Lifetouch reviews

      3.0

      46% would recommend to a friend

      (2,229 total reviews)
      avatar

      Ken Murphy

      45% approve of CEO

      25% positive business outlook

      Ratings by category

      3.7

      Diversity & inclusion

      3.2

      Culture & values

      3.1

      Work/Life balance

      2.8

      Senior management

      2.7

      Compensation and benefits

      2.6

      Career opportunities

      Lifetouch has an employee rating of 3.0 out of 5 stars, based on 2,229 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Lifetouch employee rating is in line with the average (within 1 standard deviation) for employers within the Media & Communication industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      1.0
      Nov 9, 2019

      Use and abuse.

      Photographer/sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Learning photography poses and compositions with different ages. Working one on one with clients to create lasting memories.

      Cons

      Inconsistent hours, don't pay well for experience, scheduled every day and weekend (for 3-5 hours per day) yet hours will be cut due to lack of appointments, and have to fight to get a day off (couldn't get one Saturday off, yet the store manager was taking a week and a half off the week of Christmas and new years). Associates are treated as an assistant managers, left in the studio alone to open/close, handle cash deposit, shoot and sale to clients (everything the managers do except make the schedule), yet are paid minimum wage. Management is unfair and inexperienced in leading and inspiring people, they manipulate the situation to go in their favor, steal high sales from associates and push bad sales on new (unaware) employees.

      1.0
      Nov 1, 2019

      Good position and employer, taken over by Shutterfly

      Bindery operator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Steady paycheck, benefits, employee owned. Some nice and dedicated employees

      Cons

      Low wages, bought out by Shutterfly. Not the most generous benefits. Numerous Extramarital Affairs. JC, a leader in the bindery area took liberties with the female coworkers. These actions occurred in Loves Park and Machesney Park locations.

      1.0
      Oct 23, 2019

      Lifetouch- Customer Service Representative (CSR)

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      I. After being hired on, a trainer was very knowledgeable about to use the company software. The trainer gave the new hires an insight with the software they'll be using. II. The trainer appeared to be patient towards new hires. III. Training took place at the actual work place. IV. The pay scale is acceptable. V. A stress ball is provided to the new hires.

      Cons

      I. Management is is out of sync with each other. II. New hires are told to do different things by managers when dealing with similar issues. III. Scheduled hours tend to be misleading. Employees tend to work over without agreeing to it. IV. Training is rushed for new hires and the new hires are put straight to work within a week although they're supposed to have 2 weeks of training. V. Management tries to dock employee's points for everything. VI. Team leaders like to avoid assisting new hires when they're supposed to. VII. Job shadowing is a joke. The shadows are immediately put to work and expected to know what to do and they don't observe veterans working. VIII. Management is nosy about every exchange an employee has with a customer. IX. Miscommunication occurs a lot between management and regular staff.

      Viewing 373 - 375 of 2,229 Reviews
      Related searches: Lifetouch jobs | Lifetouch salaries | Lifetouch benefits | Lifetouch interviews
      ReviewsLifetouch reviews

      Glassdoor has 2,393 Lifetouch reviews submitted anonymously by Lifetouch employees. Read employee reviews and ratings on Glassdoor to decide if Lifetouch is right for you.