Lifetouch reviews

3.1

48% would recommend to a friend

(2,229 total reviews)
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Ken Murphy

51% approve of CEO

26% positive business outlook

Lifetouch has an employee rating of 3.1 out of 5 stars, based on 2,229 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lifetouch employee rating is in line with the average (within 1 standard deviation) for employers within the Media & Communication industry (3.7 stars).

Reviews by job title

2K reviews
2.0
Nov 18, 2010

UGH!

Recommend
CEO approval
Business Outlook

Pros

Photography is rewarding, I love watching children grow up... there are a lot of truly passionate people that work with the company.

Cons

They hire people outside of the company that have no idea what photography is and expect them to help us as managers run our studios. They have no care for your family even though we are a company that makes memories for family. We are overworked and forced to abide by a RIDICULOUS labor model that is not capable of supporting the RIDICULOUS ten minute appointments that both the staff and our guests HATE. We're managers and you say its our business, but it's not treated like that at all. They think it increases profit, when really it just makes people feel like they are worth nothing and cause us as managers to be degraded and yelled at for a period of 2 months out of the year when we are supposed to be happy and spending time with our own families, but by the time we are leaving work, we're too exhausted to move. They change our books constantly making it hard to manage when we are opening and try to keep up with Sears as far as letting people book during the day - HEADS UP CORPORATE, SEARS IS STAFFED TWO PEOPLE ALL DAY! The company loves to act like they care about us as studio managers, but they do nothing to show it. The job sucks and DEFINITELY is not worth the money. Corporate does a lot of things they think are helping business, but instead they're hurting it. There's no room to move up in the company and they go on and on about ESOP but the company is sinking and there's not going to be any ESOP left. If I didn't love photography so much, I wouldn't put up with the crap they put their employees through.

3.0
Oct 4, 2009

Could be better

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

In the church division, the photographers and portrait consultants are 100% commission. You can make great money in the right church, or you can basically end up "volunteering" your time in a bad church. The photographers have quite a bit of leeway in their creativity, at least, though they are restricted in their use of lighting and camera settings. The insurance benefits are nice to have.

Cons

I honestly don't know how Lifetouch legally gets away with working their photographers and portrait consultants 8-10 hours a day with no breaks whatsoever. There are times I go as much as 8 hours without even getting out of my chair, much less have time to go to the bathroom. Their gas reimbursement is a joke. .22 a mile, after you take off 60 miles a day for your "commute." If you're working 30 miles from home, there's no reimbursement for that week at all. And sitting for 8 hours straight in a metal folding chair, with no keyboard for the laptop, is an OSHA nightmare. I spend my day with my neck craned sideways to see the laptop screen. I have carpal tunnel now, but there's no worker's compensation help for that. Ten minutes is not enough time to even show the customers their portraits, much less try to sell them anything. If I'm selling, the appointments are taking 20 minutes minimum, and the line is growing, people are getting mad, and some walk out. But I get penalized for those, and for the people who are so cheap they only want their free picture. Hey, the free picture isn't my idea, so I shouldn't have my average, and therefore my commission, dropped because of it. But management doesn't care, because if I quit, my ESOP goes back into the general fund and raises the ESOP payment for management. My quitting is actually to their advantage. There's always another person lined up waiting for their shot. And they might last two weeks or two months or even two years.

1.0
Aug 4, 2023
Recommend
CEO approval
Business Outlook

Pros

None w h a t s o ever

Cons

Dealing with difficult staff, driving too far, low pay, car damage from gear hauling

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