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      Lifetouch

      Part of Shutterfly

      Engaged Employer

      Lifetouch reviews

      3.1

      48% would recommend to a friend

      (2,229 total reviews)
      avatar

      Ken Murphy

      51% approve of CEO

      26% positive business outlook

      Ratings by demographic groups

      Lifetouch has an employee rating of 3.1 out of 5 stars, based on 2,229 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lifetouch employee rating is in line with the average (within 1 standard deviation) for employers within the Media & Communication industry (3.7 stars).

      Reviews by job title

      2K reviews
      2.0
      Sep 9, 2011

      You have to be in the right place at the right time, or you will go no where.

      Studio manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits are ok, hours are flexible, company works hard to be open to new ideas.

      Cons

      Work is difficult and company's policies to little to recognize the reality of our business. They want a family of 8 photographed in less than 10 minutes and they want us to have 6 to 8 appointments completed in 1 hour on busy days. Absolutely hellish conditions to work under and no support from policies and procedures to provide better service to our guests.

      2.0
      Aug 10, 2011

      Job is a lot of fun, working with kids; the company is greedy, lost touch with its customers & not loyal to employees

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      It's fun working with kids and schools. Most young ones are excited about picture day and look forward to having their picture taken. Co-photographers are usually a treat to work with as most enjoy what they do. It's a good job as long as you don't have to rely on the money - will keep you out of the house for a few bucks in your pocket.

      Cons

      Long-term photographers become very tight and not very welcoming. Company has lost touch with customer-service - removed the service function from local offices and centralized it to big call centres. Customers and accounts never know who they will talk to next. Management blind-sides employees with termination - mid-year or before year has ended - with nothing to back up their decision. Changing roles and elimination of key positions in past few years has lead to lower photo quality and lacklustre training of photographers. Lifetouch has gotten too big and lost too much focus. Pay is horribly low - competitors have better pay structure for photographers. It's now not worth what they pay you - it may cost you more than you make after gas, wear-and-tear on your car, food, etc.

      2.0
      Jul 8, 2011

      with the right chance, it's great....like the chance you have of winning the lottery

      Management
      Recommend
      CEO approval
      Business Outlook

      Pros

      hiring hopeful and well meaning people. making marvelous portrait memories, The oportunity to learn a decent job at a low but liveable wage

      Cons

      dissapointing so many hopeful and well meaning people with abrupt changes in philosophy, leadership and management. Ask how many LNSS pesidents in the last 6 years> Convoluted customer service that ruins the memories the photographers try so hard to create Right place at the right time means doors open....but rarely. and slam just as fast

      Viewing 2143 - 2145 of 2,229 Reviews
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      ReviewsLifetouch reviews

      Glassdoor has 2,392 Lifetouch reviews submitted anonymously by Lifetouch employees. Read employee reviews and ratings on Glassdoor to decide if Lifetouch is right for you.