- High turnover. Internal documentation of systems and processes leaves a lot to be desired and the revolving door of people leaving, especially among tenured staff, has lead to brain drain. New employees that join are more often than not, struggling to get ramped up given the complexity of the product and the finding the right people to speak with internally.
- Complex product and tech debt.
- Inefficient and unreliable back end systems which has led to a vicious cycle of customer dissatisfaction, churn and internal operations and support teams being overwhelmed. There's a lot of manual button clicking that happens on the back-end to power some of LiveRamp's most critical customer workflows and products.
- Investor confidence and market performance of stock has been abysmal. In the past three years since going public, the stock has been trading sideways around the $40-50 mark. Beyond that, this company has a blackout window for 90% of the year, even for their most junior employees. This is absolutely asinine and makes no sense as to why anyone outside of upper management and/or C-level should be subject to a blackout period year round.
- During the pandemic from APR 2020 - APR 2021, LiveRamp instituted a salary freeze for all employees. Executives however continued to receive bonuses via stock grants.
