LoadUp reviews

Thank you for sharing such thoughtful feedback! We’re thrilled to hear that you value our mission, the collaborative environment, and the level of ownership and trust at LoadUp. It’s great to know that our efforts to keep leadership accessible and ideas flowing are making a difference. We also appreciate your insight about prioritization as we scale. Maintaining our strong culture and supporting our team through growth is a top priority, and feedback like yours helps us stay focused on that. Thanks again for being part of LoadUp and contributing to the positive, innovative environment we’re building together!

Thank you for taking the time to leave a review. We’re glad you had a positive experience with your coworkers, and we appreciate you sharing your perspective. We also want to acknowledge the frustration expressed in your comments. While we do not agree with the characterization of our intentions, we take concerns about compensation, communication, and how decisions are experienced by employees seriously. On our work model, we had implemented a hybrid approach based on what we believe supports collaboration, accountability, and the long-term health of the business. We recognize that changes to in-office expectations can be difficult, and we strive to communicate them clearly and treat people fairly through transitions. Regarding performance expectations, we are a results-driven organization and we aim to be transparent about role expectations and accountability. Our goal is to support employees with clear priorities, coaching, and the tools needed to succeed. On the customer reimbursement point, we agree with the principle that customers should be treated fairly when service outcomes fall short. While we cannot address specific situations in a public forum, we do have customer support and resolution processes in place to make things right based on the facts of each case. Thank you again for the feedback.