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      London Computer Systems

      Engaged Employer

      London Computer Systems reviews

      4.1

      84% would recommend to a friend

      (138 total reviews)

      David Hegemann

      93% approve of CEO

      83% positive business outlook

      Ratings by category

      4.5

      Culture & values

      4.5

      Diversity & inclusion

      4.2

      Work/Life balance

      4.0

      Career opportunities

      3.9

      Senior management

      3.3

      Compensation and benefits

      London Computer Systems has an employee rating of 4.1 out of 5 stars, based on 138 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The London Computer Systems employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      138 reviews
      2.0
      May 11, 2021

      Good first job, not great for career growth

      Software developer
      Recommend
      CEO approval
      Business Outlook

      Pros

      LCS hires friendly people that are good coworkers. The company was able to continue a hiring surge through the pandemic, and their products are large and interesting to work on.

      Cons

      - Management almost actively discourages ideas and suggestions. - If you're not one of the developers/managers that have been at the company for 8+ years, you won't be told why decisions are being made, and your input won't be asked for. - Tools, technologies, and processes are either outdated, inefficient, or incorrectly implemented. It's frequently all three. Version control, code reviews, and DevOps are all a daily source of frustration. - Many best practices are not implemented at all, and some important ones are implemented incorrectly. Management doesn't want to hear about it or fix it, making the applications slow and buggy. - Technical "training" consists entirely of a Pluralsight account and sparse Confluence documents. Standards are not communicated across teams working on the same product. - Company policies are not flexible and sometimes communicate general distrust of employees. Developers are allowed only 5 days a year to work from home, and that's only after they've been at the company for a year. Otherwise you have to take PTO if you're sick, need to be home for a package, etc. - Overall, if you're looking for a first job or just want a friendly, nice place to work LCS is a good option. If you've ever worked for a modern company before or want the skills to do so, you'll likely be frustrated here.

      avatar
      London Computer Systems Response
      5y
      Thank you for your thoughtful feedback. LCS actively seeks feedback from employees through annual surveys, one-on-one meetings with HR, group meetings with the President/CEO, etc. We are always looking for ways to improve our products and our processes; however, we are a tech company and we move quickly and changes happens fast. LCS has an award winning training program through Rent Manager University which provide top notch training on our products and services. We supplement that training by providing all developers with a license to PluralSight where they can continue to expand their programming skills and even take courses on technologies they aren't currently working with. LCS offers all employees the ability to choose between working in the office 5 days a week with additional flex time or working in the office 2 days a week and working remote 3 days a week. This allows our employees the flexibility they need at home while still keeping them connected to the LCS culture.
      3.0
      Aug 15, 2016

      Is the great environment worth the crappy owner and mgmt

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great environment, co-workers, believe in the amazing product and everything we sell and support.

      Cons

      Managers are disrespectful as well as the CEO who feels your problems aren't good enough to listen too, keeps everything a secret, if you go to me privately about a problem he will act like your need is very important but as soon as his office door closes he doesn't care.

      avatar
      London Computer Systems Response
      9y
      Here at LCS we work hard to make sure all employees work in an environment where they feel comfortable and respected. We have many policies and procedures in place to promote this type of culture. We encourage you to come to the Human Resources department to discuss your concerns so that they can be addressed appropriately.
      1.0
      Sep 9, 2023

      Bait & Switch & High Turnover

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Modern building, generally friendly atmosphere, okay benefits

      Cons

      Had to figure out accounting software mistakes that clients made and instruct them on how to fix them. Many clients are elderly, or have limited English proficiency, or do not know how to use computers at all, many with have zero accounting experience. You are online with them for an hour teaching them how to use their mouse, etc, while the supervisor is texting you to hurry up and take more calls. Our queue was always backed up while others got four calls a day and walked around talking to each other. Besides this you had to learn more accounting queues and be tested on them weekly. Promised raise after passing all these tests never materialized. They promised after six months and you had “learned the ropes” you could switch up into better, higher paying positions—but there never were any. They just piled on more and more work, added weekend on call where they ONLY paid you for the minutes you were actually on the phone. You couldn’t leave, but had to stay by the computer in case a client called. Final straw was when the hybrid job I was hired into (2 days in office, 3 work from home) switched to all in-office work. The shift was awful too 10-7. I took it believing I could switch shifts after 6 month. It was all to sucker people in. You don’t get the raises, there are no higher level jobs to transfer to, and they want you to hurry through calls but not make the clients unhappy at the same time. Worst job I ever had! Found out quickly why turnover was so high.

      avatar
      London Computer Systems Response
      2y
      Thanks for your feedback. To clarify, our Product Support Team provides support to a very diverse customer base on seven broad software topics. Only two of those topics are accounting related. Employees begin working at LCS in one of those seven areas. We love to provide cross-training to our employees. As they are trained in additional areas, employees take a certification. We expect that most people will take all seven certifications during their first two years of employment. There are not weekly tests. Not only are raises possible based on completion of these certifications, employees also receive an annual salary increase on their anniversary date based on their performance. Employees who come into our organization, focus on learning the software, and work to reach their goals are frequently promoted internally. In fact, a majority of our customer facing employees and many of our non-customer facing employees started working in this role.
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      ReviewsLondon Computer Systems reviews

      Glassdoor has 166 London Computer Systems reviews submitted anonymously by London Computer Systems employees. Read employee reviews and ratings on Glassdoor to decide if London Computer Systems is right for you.