Loyal Source reviews

3.1

51% would recommend to a friend

(395 total reviews)

Brian Moore

47% approve of CEO

51% positive business outlook

Loyal Source has an employee rating of 3.1 out of 5 stars, based on 395 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Loyal Source employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

395 reviews
2.0
Mar 24, 2026

The only constant is the change

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Helping veterans is always a benefit.

Cons

Never rely on policies or procedures to be what you are told they are. They will have changed by the time it makes it down the chain.

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Loyal Source Response
2mo
Thank you for sharing your feedback and for recognizing our mission to support veterans. We understand your concerns around changing policies and communication as the organization grows. Growth brings opportunity, but it’s critical that we maintain clarity, consistency, and retain the people who helped build our success. Your insight is appreciated and will be taken into consideration as we continue to grow our mission serving our nations veterans.
1.0
Mar 21, 2026

Do not work for Loyal Source

Recommend
CEO approval
Business Outlook

Pros

They have remote and hybrid jobs. Most of the employees are very competent and supportive of each other.

Cons

This is a terrible company. They treat psychologists like children and consider us a disposable commodity.. the turnover in psychologists is about 40% over a 6 month period. The "incentive system" is a joke. The initial training is terrible. Mgt. changes rules and procedures almost weekly. They refuse to provide a phone number for HR. Management style is authoritarian "Mt way or the highway". They discourage any complaints. They discourage us from talking to each other outside of the company channels where they can monitor what is said. Many of us do not trust what mgt says because their actions don't match their words and they are punitive toward any criticism. They hand down edicts without any awareness of the effects on those that actually do the work. PTO and leave policies are very restrictive. Many of us have to work way more than 40 hours/ week just to keep up. The base pay is terrible and there is pressure to do more without more money. The ads and recruiters lie about the pay and benefits and I dont know if that is intentional or not. You can only contact HR by email and it takes days to get a response. Managers term is "I'll look into that and get back to you" but they never do so. Get the picture? Don't belie fee what they tell you and don't work here. Oh and BTW, the positive reviews here are most likely written by corporate staff to counteract honest reviews like this.

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Loyal Source Response
2mo
Thank you for sharing your honest feedback. We recognize that workplace experiences may vary and appreciate the opportunity to understand different perspectives. As a regulated organization, certain operational expectations, clinical programs, and internal processes evolve over time to remain compliant and effective. These changes reflect our commitment to refining policies and procedures, and we strive to communicate updates as clearly and proactively as possible. We value authentic feedback and do not condone unauthentic reviews, nor do we discourage employees from raising concerns or impose consequences for doing so. Feedback such as this is shared with leadership and reviewed to support continuous improvement. We thank you again your review.
3.0
Mar 20, 2026

Mixed feelings

Recommend
CEO approval
Business Outlook

Pros

Easy, manageable schedules once you know what to expect when filling out the DBQ. Great coworkers.

Cons

Company was great - at first. After hiring a business consultant things changed for the worse. Management created an incentive plan, however, fail to provide adequate work and often leave you fighting to earn your pay. The stress and headaches it has caused are not worth it. Managers were told recently to ask staff to put good reviews to counter all the negative reviews - be cautious when reading all the new, happy reviews.

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Loyal Source Response
2mo
Thank you for taking the time to provide your feedback and for acknowledging the positive aspects of your experience, including manageable schedules and supportive coworkers. We understand that organizational changes and incentive structures can impact employee experience. Leadership regularly reviews workload allocation and performance programs to better support our teams. We would also like to clarify that we do not ask employees to post positive reviews to counter negative feedback. We value honest, authentic feedback to better understand the employee experience. Your review will be shared with leadership as a part of our efforts to improve communication, planning, and overall support for our teams. We appreciate you taking the time to share your honest feedback.
Viewing 13 - 15 of 395 Reviews

Glassdoor has 518 Loyal Source reviews submitted anonymously by Loyal Source employees. Read employee reviews and ratings on Glassdoor to decide if Loyal Source is right for you.