Loyal Source reviews

3.1

51% would recommend to a friend

(397 total reviews)

Brian Moore

47% approve of CEO

51% positive business outlook

Loyal Source has an employee rating of 3.1 out of 5 stars, based on 397 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Loyal Source employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

397 reviews
5.0
Apr 9, 2026

Great Company

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good opportunity for growth and gaining experience in a professional environment. Team members are generally supportive and willing to help when needed. There are opportunities to learn new skills and take on more responsibility over time. Work environment is fairly stable and expectations are reasonable.

Cons

Some processes can be unclear or inconsistent depending on the team. Communication can vary, which sometimes leads to confusion or delays. Certain workflows could benefit from better organization and structure.

avatar
Loyal Source Response
2mo
Thank you for taking the time to share your experience and the 5-star review! We’re delighted to hear that you found the environment supportive and the opportunities for growth and skill development valuable. We also appreciate your honest insights regarding communication and process consistency. This feedback is important to us, and we’re actively working to improve cross-team communication and further standardize workflows to create a more efficient and clear day‑to‑day experience for everyone. Thank you again for your contributions and for helping us continue to grow as an organization.
3.0
Apr 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexibility and good work environment

Cons

Can be long hours at times

avatar
Loyal Source Response
2mo
We’re glad to hear you valued the flexibility and positive work environment. We appreciate your honesty regarding longer hours at times and recognize the importance of maintaining balance. Your input is valued and we thank you for taking the time to leave a review.
1.0
Apr 4, 2026

Overworked and underpaid

Recommend
CEO approval
Business Outlook

Pros

Providing services to veterans daily.

Cons

I have no idea where to start....Management expects you to work more than 8 hours per day to complete the unrealistic workload. The advertised salary range is very misleading. The pay rate changed to a lower base salary and incentive program that is difficult to earn and track as the criteria has changed a few times. It is hard to use PTO and there are restrictions around using PTO around Federal holidays and how many employees can take time off at one time. Management is unresponsive; they would rather replace than retain employees. They micromanage your time and do not provide adequate time for trainings or meetings.

avatar
Loyal Source Response
2mo
Thank you for taking the time to share your feedback and for supporting our mission to serve our Veterans. We’re sorry to hear about the challenges you described and recognize that your experience did not align with our commitment to transparency, fair compensation, reasonable workloads, and employee well-being. Please know that your feedback has been shared with our leadership team, and we are reviewing the concerns raised. Our HR team is also available to provide additional support and ensure concerns are heard as we work to improve the overall employee experience.
Viewing 229 - 231 of 397 Reviews

Glassdoor has 520 Loyal Source reviews submitted anonymously by Loyal Source employees. Read employee reviews and ratings on Glassdoor to decide if Loyal Source is right for you.