Lumen reviews

3.4

57% would recommend to a friend

(7,790 total reviews)
avatar

Kate Johnson

70% approve of CEO

49% positive business outlook

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,790 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

8K reviews
5.0
Mar 29, 2025

Lumen 2025

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The pay is reasonable but not for the industry,

Cons

Toxic environment, disorganized, disingenuous expectations, contradictory managers, employees treated like an inconvenience, lack of training. Constant software updates often doesn’t function correctly.

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Lumen Response
1y
Thank you for taking the time to write a review. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. We're disappointed to hear about your experience. This will help us more clearly take any necessary action.
3.0
Mar 28, 2025

Account Manager

Recommend
CEO approval
Business Outlook

Pros

The people working there were generally good to work with

Cons

Lack of direction, growth and low pay for the workload

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Lumen Response
1y
Thank you for sharing your thoughts. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. We're happy to know that you valued the work culture. We wish you all the best with the next step in your career!
3.0
Mar 27, 2025
Recommend
CEO approval
Business Outlook

Pros

Pretty flexible overall. The environment is welcoming. Kate's great

Cons

Could be more organized. Does not pay low-mid management well.

avatar
Lumen Response
1y
Thank you for taking the time to write a review. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. We hope that you continue to enjoy the work environment. Thank you for being part of the Lumen team!
Viewing 337 - 339 of 7,790 Reviews

Glassdoor has 8,440 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.