Lumen reviews

3.4

57% would recommend to a friend

(7,790 total reviews)
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Kate Johnson

70% approve of CEO

49% positive business outlook

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,790 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

8K reviews
2.0
Mar 13, 2025

Terrible culture & pay

Recommend
CEO approval
Business Outlook

Pros

Remote work Decent Benefits Smart people

Cons

The culture is crab in a bucket with a sprinkle of favoritism, think high school. No strategy Legacy baggage drains products ability to move into the future fast enough to meet or beat the market Most of sellers only know how to sell Telcomm services, yet the business wants to move to Cloud/NaaS/SaaS/ No 401k match Low pay Back stabbing - leadership pretends to like each other on Town Halls and on LI but talk bad about each other to their staff The environment is toxic, there's a handful of good employees trying to push forward but there's a ton of negativity, ambiguity, lack of strategic direction, say one thing but do another going on

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Lumen Response
1y
Thank you for sharing your feedback with us. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. We wish you all the best with the next step in your career !
3.0
Mar 12, 2025

Lumen

Recommend
CEO approval
Business Outlook

Pros

Broad communication roles from Co to customers

Cons

Reduction in specialize fields: not sure why we are losing highly skilled technicians that’s been with the company.

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Lumen Response
1y
Thank you for sharing your thoughts. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. We're glad to have you on board with us !
3.0
Mar 10, 2025

Okay place to work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

A lot of knowledgeable individuals

Cons

No clear career paths for individuals looking advance

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Lumen Response
1y
Thank you for taking the time to write a review. We're happy to know that you valued the work environment. Thank you for all the years you spent with us !
Viewing 352 - 354 of 7,790 Reviews

Glassdoor has 8,440 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.