Lumen reviews

3.4

57% would recommend to a friend

(7,795 total reviews)
avatar

Kate Johnson

70% approve of CEO

49% positive business outlook

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,795 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

8K reviews
1.0
Jan 19, 2025

horrible company, selling assets

Recommend
CEO approval
Business Outlook

Pros

teammates good to work with

Cons

pay way below average, no pay increases for years. Executive teams care little about the worker bees

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Lumen Response
1y
Thank you for sharing your thoughts. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions.
4.0
Jan 16, 2025
Recommend
CEO approval
Business Outlook

Pros

The best part of Lumen are the people. There’s a culture of collaboration and everyone genuinely wants to help.

Cons

The worse part of Lumen is the lack of transparency and direction from Management. Communication is not their strong suit and they make sudden changes without direction. The pay is also lower than the industry standard.

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Lumen Response
1y
Thank you for being open with us. We hope that you continue to enjoy the work culture. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices.
3.0
Jan 15, 2025

Hit and miss

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great vacation policy - took 6 weeks a year

Cons

CEO didn't believe in cost of living raises

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Lumen Response
1y
Thank you for sharing your feedback with us. We're glad you enjoyed the work benefits. We're determined to get better every day, so we value your feedback about compensation. This will help us more clearly take any necessary action. We wish you all the best as you continue with your career!
Viewing 412 - 414 of 7,795 Reviews

Glassdoor has 8,444 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.