Question 1

Is Lumen a good company to work for?

Accepted Answer

Lumen has an overall rating of 3.4 out of 5, based on over 8,451 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 56% of employees would recommend working at Lumen to a friend and 49% have a positive outlook for the business. The best reviews about Lumen have been left by employees working as Intern, Lead Marketing Manager and Lead Project Manager.

Question 2

Does Lumen pay their employees well?

Accepted Answer

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 2% over the last 12 months.

Question 3

How satisfied are employees working at Lumen?

Accepted Answer

56% of Lumen employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.0 for career opportunities.

Question 4

What are the top reviewed jobs at Lumen?

Accepted Answer

Software Engineer (279), Senior Software Engineer (154), Account Manager (150), Manager (102), Network Technician (86), Project Manager (85), Customer Service Representative (84), Network Engineer (84), Account Director (69), Sales (62), Director (60), Software Developer (59), Engineer (54), Broadband Technician (51), Sales Engineer (49)

Question 5

What are the pros of working at Lumen according to real employee reviews?

Accepted Answer

"Benefits are good and the actual fiber network is good once it is up and running." ((in 669 reviews)); "Good Work Life Balance and WFH" ((in 626 reviews)); "Regardless of other comments pay is good (historically higher than average for Denver) generally." ((in 480 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 439 reviews)); "good culture and feels like a team" ((in 183 reviews))

Question 6

What are the cons of working at Lumen according to real employee reviews?

Accepted Answer

"Management is poor and inexperienced as to how to deal with this." ((in 397 reviews)); "Senior leadership from CenturyTel still have the "Old Bell Company" mentality where employees and customers should be seen/pay their bills and not be heard." ((in 154 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 136 reviews)); "No training and no escalation processes for when a new employee needs on the job help." ((in 132 reviews)); "Poor upper management and stressful" ((in 132 reviews))

Question 7

What are employees saying about Lumen layoffs in 2026?

Accepted Answer

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

Question 8

What are the top reviewed Lumen locations?

Accepted Answer

Denver, Monroe, Phoenix, Broomfield, Seattle, Minneapolis, Saint Louis, Boise, Littleton, Salt Lake City, Apopka, New York, Tulsa, Herndon, Saint Paul, Orlando, Overland Park, Portland, Dallas, Omaha, Las Vegas, Atlanta, Raleigh, Chicago, Dublin, Johnson City, Arlington, Columbus, Colorado Springs, Des Moines

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Work life balance but very less learning opportunities

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