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      Lumen

      Engaged Employer

      Lumen reviews

      3.4

      57% would recommend to a friend

      (7,795 total reviews)
      avatar

      Kate Johnson

      70% approve of CEO

      49% positive business outlook

      Ratings by category

      3.9

      Work/Life balance

      3.7

      Diversity & inclusion

      3.4

      Culture & values

      3.4

      Compensation and benefits

      3.1

      Career opportunities

      3.0

      Senior management

      Lumen has an employee rating of 3.4 out of 5 stars, based on 7,795 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      8K reviews
      2.0
      Jan 25, 2013

      Lack of consistent leadership and not customer focused

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pay scale is competitive and they try really hard to promote a fun work place, the front line supervisors are generally a fun bunch who due what they can to help you out.

      Cons

      A declining market has turned customer service into pushy up selling or loose your job. If you're a strong closer and don't mind pitching to every call, weather it's a good fit for the customer or not then this is a good job for you and you'll love it. If not don't waste your time.

      3.0
      Jan 25, 2013

      Qwest World

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Monroe based management team with a foundation built on Christian principles attempting to re organize an industry in decline into a self sustaining stable enterprise.

      Cons

      Over extended itself and does not have the leadership/ human resources available that are rooted in founding principles, seemingly failing to see the challenges it would face with the differences in managerial behaviors between CenturyLink and Qwest. CTL and Embarq were much more in line with each other in management style then is Qwest. With much of Qwest management maintaining bell system management behavior and not seeing CTL as being up to standards.

      3.0
      Jan 24, 2013

      Centurylink: an insider's view

      High speed internet support
      Recommend
      CEO approval
      Business Outlook

      Pros

      Cheap offering for internet... as long as it's bundled with TV and home phone. If not bundled, the internet is more expensive and slower than the offerings from most other competitors.

      Cons

      Lack of customer focus trickles up to lack of employee focus and causes low morale. No-one wants to spend their whole day fighting fires. Sometimes you want to put it out while it's still a spark.

      Viewing 7411 - 7413 of 7,795 Reviews
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      ReviewsLumen reviews

      Glassdoor has 8,444 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.