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      Lumen

      Engaged Employer

      Lumen reviews

      3.4

      58% would recommend to a friend

      (7,769 total reviews)
      avatar

      Kate Johnson

      71% approve of CEO

      49% positive business outlook

      Ratings by category

      3.9

      Work/Life balance

      3.8

      Diversity & inclusion

      3.4

      Culture & values

      3.4

      Compensation and benefits

      3.1

      Career opportunities

      3.0

      Senior management

      Lumen has an employee rating of 3.4 out of 5 stars, based on 7,769 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      8K reviews
      1.0
      Nov 10, 2010

      Extreme Misrepresentaion

      Care and sales agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Stock price action is postive and they pay a good dividend. Good training and quite a few good people actually work here.

      Cons

      They lie about providing health insurance after 90 days. It never happened even a month after promised. Customer Service there is a joke. Agents are supposed to sell to the customers who call in to discuss their huge bill from the last agent who loaded them up on things they didn't need or didn't want. When agents see they can't make a sale, they transfer them or just hang up.

      4.0
      Nov 7, 2010

      Technical team lead

      Technical team lead
      Recommend
      CEO approval
      Business Outlook

      Pros

      Technically sound job. First say on most developmental projects.

      Cons

      No growth for technical path.. HAve to go to management

      1.0
      Nov 6, 2010

      You aren't in Kansas anymore

      Service technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      Since upper management has no idea how to run a telephone co it's pretty safe to blend in. Without qualifications any technician without any experience can volunteer to be lower level management. Decissions made by upper management keep changing with no reason just the "We say so mentallity". Ideas put forth by experiencee technicians are ignored but after several months management will eventually change and go to same ideas as thier own, after wasting lot's of money. The screw up move up mentallity is alive and well and being a kissass with minimal experience is a plus for advancement. So if you play your cards right monitarily you will be sucessful until they figure it out which I estimate 2 to 3 years.

      Cons

      No leadership from upper management 1st level management must adapt or loose. No established technical practices are always reinvented in the field and barely passed on correctly. Local managers take days off during week to work from home and can never be reached. Relying more on contractors who are trained less than company technicians who have very little training either. No support from upper division level preach the unifying principles but never practice them. Employees are continually lied to.

      Viewing 7690 - 7692 of 7,769 Reviews
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      Glassdoor has 8,418 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.