Question 1

Is Lumen a good company to work for?

Accepted Answer

Lumen has an overall rating of 3.4 out of 5, based on over 8,418 reviews left anonymously by employees. This rating has been stable over the past 12 months. 58% of employees would recommend working at Lumen to a friend and 49% have a positive outlook for the business. The best reviews about Lumen have been left by employees working as Intern, Lead Marketing Manager and Lead Project Manager.

Question 2

Does Lumen pay their employees well?

Accepted Answer

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 1% over the last 12 months.

Question 3

How satisfied are employees working at Lumen?

Accepted Answer

58% of Lumen employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

Question 4

What are the top reviewed jobs at Lumen?

Accepted Answer

Software Engineer (279), Senior Software Engineer (153), Account Manager (148), Manager (102), Network Technician (86), Project Manager (85), Customer Service Representative (84), Network Engineer (84), Account Director (69), Sales (62), Director (60), Software Developer (58), Engineer (54), Broadband Technician (51), Sales Engineer (49)

Question 5

What are the pros of working at Lumen according to real employee reviews?

Accepted Answer

"Benefits are good and the actual fiber network is good once it is up and running." ((in 695 reviews)); "Schedule is flexible and good for work/life balance" ((in 607 reviews)); "Regardless of other comments pay is good (historically higher than average for Denver) generally." ((in 469 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 444 reviews)); "Good culture and down to earth coworkers" ((in 180 reviews))

Question 6

What are the cons of working at Lumen according to real employee reviews?

Accepted Answer

"Management is poor and inexperienced as to how to deal with this." ((in 385 reviews)); "Poor leadership at the top preaching about how the people are the foundation and then laying them off the next week." ((in 154 reviews)); "Lots of layoffs and re" ((in 150 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 138 reviews)); "No training and no escalation processes for when a new employee needs on the job help." ((in 135 reviews))

Question 7

What are employees saying about Lumen layoffs in 2026?

Accepted Answer

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

Question 8

What Lumen locations have received the highest employee ratings?

Accepted Answer

Southfield, Kissimmee, Scottsdale, Boulder, Norcross, Tucson, Jersey City, San Antonio, Ashburn, Irvine

Lumen

Lumen reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Embarq was a great place to work.

Have learned a lot

ok - for right type

Jobs at Lumen

Lumen reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Jobs at Lumen

Lumen reviews FAQs