Metrics, expectation of everything every time.
Pros
Raise of over 6 dollars an hour in less than 2 years due to new position opening up (Occupational). Very good benefits, and 5000 a year for college that's not required to be work related. About 3 weeks in paid time off after a couple of years. 401K match, Pension vested after only 5 years. For the most part the coworkers that survive are reasonably intelligent and good people. After this job every other job would be cake.
Cons
After doing this job every other job would be cake. Very stressful position, basically 3 jobs in one, general customer service & billing questions, collections, and sales. Sales and collections are diametrically opposed psychologically speaking. Management style is micro, even if you are meeting monthly objectives seems like they are building a case to fire you rather than coach you. Ob Form for a call that is supposed to be 430 seconds or less has 16 or 17 items that are required. Spend a lot of time cleaning up and explaining accounts that other reps or vendors have fouled up. Centurylink not hiring for same position, appears to want to reduce staff.