Lumen reviews

3.4

58% would recommend to a friend

(7,770 total reviews)
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Kate Johnson

71% approve of CEO

49% positive business outlook

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,770 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

8K reviews
4.0
Jan 26, 2026
Recommend
CEO approval
Business Outlook

Pros

My team was pretty great.

Cons

Sales can get away with throwing stuff over the wall, and its your job to untangle it somehow.

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Lumen Response
3mo
Thank you for sharing your feedback with us. Because of feedback like yours, we get better every day. You're right, communication is important. We are always looking for ways to Understand, respect, and collaborate with others toward a common goal. Great to hear that you value your team! Thank you for being part of the Lumen team, we're glad to have you on board with us.
1.0
Jan 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay, good work culture

Cons

Company may not continue to be in business. At least 10 hours of work every day. Very short sighted board and management

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Lumen Response
4mo
Thank you for sharing your feedback with us. We value your input. We're sorry to hear about your experience at Lumen. It's our priority to ensure that our leadership teams remain committed to understanding, respecting, and collaborating with others toward a common goal. We're always looking to create a supportive culture that prioritizes employee physical, mental, financial, social and professional well-being. We're glad to hear that you valued our compensation practices and work culture. Thank you again for your feedback, we wish you all the best with the next step in your career.
3.0
Jan 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits, teammates, leadership, remote work, technology capabilities

Cons

Legacy systems, leadership turnover, annual layoffs, no raises

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Lumen Response
4mo
Thank you for leaving an honest review. We appreciate your feedback to help us improve. We recognize that legacy systems and change are challenging. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. We're glad to hear that you valued your teammates, benefits, leaders, and hybrid working model. Thank you again for your feedback. We wish you all the best with the next step in your career.
Viewing 76 - 78 of 7,770 Reviews

Glassdoor has 8,419 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.