Is Lumen a good company to work for?

Lumen has an overall rating of 3.4 out of 5, based on over 8,432 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 57% of employees would recommend working at Lumen to a friend and 49% have a positive outlook for the business. The best reviews about Lumen have been left by employees working as Intern , Lead Marketing Manager and Lead Project Manager .

Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Lumen?

57% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (154) , Account Manager (149) , Manager (102) , Network Technician (86) , Project Manager (85) , Customer Service Representative (84) , Network Engineer (84) , Account Director (70) , Sales (62) , Director (60) , Software Developer (58) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 660 reviews)); "Good Work Life Balance and WFH" ((in 614 reviews)); "Regardless of other comments pay is good (historically higher than average for Denver) generally." ((in 483 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 431 reviews)); "We did have a good work from home program but it also has changed." ((in 162 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 396 reviews)); "Lots of layoffs and re" ((in 151 reviews)); "Senior leadership from CenturyTel still have the "Old Bell Company" mentality where employees and customers should be seen/pay their bills and not be heard." ((in 151 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 136 reviews)); "low salary and non timely promotions" ((in 130 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

What are the top reviewed Lumen locations?

Denver , Monroe , Phoenix , Broomfield , Seattle , Minneapolis , Saint Louis , Boise , Littleton , Salt Lake City , Apopka , New York , Tulsa , Herndon , Saint Paul , Orlando , Overland Park , Portland , Omaha , Dallas , Las Vegas , Atlanta , Raleigh , Chicago , Dublin , Johnson City , Arlington , Columbus , Colorado Springs , Des Moines

Lumen reviews

3.4

57% would recommend to a friend

(7,782 total reviews)

Kate Johnson

70% approve of CEO

49% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (7,782 reviews)

Ratings by demographic groups

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Lumen has an employee rating of 3.4 out of 5 stars, based on 7,782 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

8K reviews

1.0

Sep 26, 2012

Merger with Centurylink has taken Qwest back 40 years.

Care & sales & technical consultant

Recommend

CEO approval

Business Outlook

Pros

-Communication Workers of America fighting for workers to receive a fair median wage, benefit and better work place with much resistance from mgmt. -FCC and PUC regulated... but where are they?

Cons

-Forced to change internal systems to Centurylink's that require 5 times more manual work, losing information in the compilation thus giving false reports for exec mgmt to view. -Exec mgmt raping company financially -CTL's upper mgmt has arrogant attitude. I have heard first hand in meetings 'we took you over' you are dolng it our way, which is reinventing the wheel. -CTL has no regard for it's employee's, only those in the exec branch making $41 million each in 2011. Truly an ole boys club. -Offshore vendors used, Contractors used. They have no vested interest and do a terrible job when dealing with customer's. -They expect one pay to fit all geographic area's. Who can live on minimum wage? Do they not know that $30k annually is considered at poverty?

1.0

Aug 13, 2012

what a mess

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

it's better than being unemployed

Cons

- Title downgrades/pay freeze/bonus cut - Redneck - Disorganized, bi-polar management - Bullying tactics - Exec staff can't use the restroom without CEO's permission - Religious nonsense forced down your throat - Morale is low - Everyone from Savvis merger is a VP or SVP - top heavy joke - Left-over Qwest managment is another big joke - all the awesome VPs took the money and ran last year - Exec staff appears to be oblivious to how miserable the employees have become - probably more of a case of they just don't care - Getting anything done, is a constant tug of war

1.0

Mar 12, 2012

The fear of coming to work each day and being fired. That sums it up.

Inside sales specialist

Recommend

CEO approval

Business Outlook

Pros

Benefits because of CWA Union (Could change in September 2012 when CenturyLink renegotiates with CWA. Expecting many benefits to disappear. Pension more than likely to be gone as well as paying college tuition regardless of the major or class you take. Health benefits will likely increase in price as well. No working on weekends. Location in the heart of Salt Lake City is nice.

Cons

Hard core sales objectives. Hit 90% every month or your out the door. The strictest attendance policy I've ever seen. 5 tardies within a year and your canned. Also taking a day off doesn't exist unless you have paid time off and also there is availability to take day off. Constant rumors of possible shutdown of Salt Lake location. No clear idea where the company is heading or what the company vision is. As more and more people use cell phones, land line usage continues to drop. This could be the very reason why CenturyLink doesn't make it long term. Long term future is bleak. Management suggests that selling is more important than customer service. Customers are treated the same way the employees are. Employees dodge spending too much time with customers to resolve their problem because of the constant worry of hitting sales objectives.

Viewing 121 - 123 of 7,782 Reviews

Jobs at Lumen

Field Technician III - Brandon, OR

Field Technician II - Klamath, OR

Supervisor Region Operations

Supervisor Region Operations

Telecommunications Technician

Lumen

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Merger with Centurylink has taken Qwest back 40 years.

what a mess

The fear of coming to work each day and being fired. That sums it up.

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