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      Lyft

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      Lyft Community Operations Associate reviews

      2.1

      16% would recommend to a friend

      (124 total reviews)
      avatar

      David Risher

      Not enough data to show CEO approval

      31% positive business outlook

      Ratings by category

      3.4

      Diversity & inclusion

      3.1

      Work/Life balance

      2.8

      Culture & values

      2.2

      Senior management

      2.2

      Compensation and benefits

      2.2

      Career opportunities

      Community Operations Associate employees have rated Lyft with 2.1 out of 5 stars, based on 124 company reviews on Glassdoor. This indicates that most Community Operations Associate professionals have an average working experience there. Lyft is rated 45% below average by Community Operations Associate professionals compared to other employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      124 reviews
      3.0
      Jun 13, 2018

      Good Company Culture

      Community associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Health insurance/benefits are the best part of the job

      Cons

      -OL's and managers say that they are always there for you but usually, it takes a while to get a response from them on even the most simple question. If you're in a leadership position, lead by example, get your hands dirty and do the job that your associates do. -As a leader lead servantly, do what is ethical, even if it does not benefit you as a lead. This is how you gain trust in your associates and get them to want to work for you. -Overall, there is a lot that HQ needs to look at in the local markets in the eyes of leadership.

      2.0
      Jun 7, 2018

      Community Associate

      Community associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      - $200 worth of lyft credit each month - Free lunch up to $15 on Friday - laid back co- workers

      Cons

      The position is very deceiving! When you interview they emphasize on “customer service skills” and they make this position seem as if you are just helping the drivers with onboarding and some issues but it’s wayyyy more than that. Working is basically like working for a car rental company such as enterprise or hertz. You have to keep track on car inventory, accidents, cleaning and putting gas in vehicles and more. The hours are long and the pay is low for this kind of position and it is hard to live of. As a result, most of my co workers drive for lyft as well to make ends meet. Keeping up with all the vehicles with cleaning, gas, maintenance, repairs, accidents, etc is a lot and overwhelming. ESPECIALLY FOR THE LOW PAY! Also community associates get Chromebooks to work on as well instead of MacBooks or other better laptop brands. CA’s do not get the “Lyft Experience” that employees in the Hub get. Not to mention the fact, that all the express locations are outside of the city and a big commute for most people. The position overworks you and under pays you and their is not enough staff in the back of the house and front of the house. Get ready to become a human punching bag!

      4.0
      Jun 1, 2018

      Great Company to work for

      Community associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Company culture focus on diversity and inclusion. Employee benefits start on day 1. Management is engaged with staff and supportive. Focus on retaining great drivers. Great perks make commuting and life a little easier. Opportunities for advancement, even in non-tech roles.

      Cons

      Starting pay is much higher than minimum wage but still isn't in step with Bay Area cost of living.

      Viewing 112 - 114 of 124 Reviews
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      Glassdoor has 5,599 Lyft reviews submitted anonymously by Lyft employees. Read employee reviews and ratings on Glassdoor to decide if Lyft is right for you.