Employees are viewed as numbers and productivity stats. They attempt to make the job seem like less of a call center, but the result is counterproductive and detrimental to the work environment.
While I was there, employees were fired left and right - some of them for issues that came about due to retroactively applied policies (I won't even touch on how ethically reprehensible that is) - and oftentimes without warning even though there was apparent documentation of issues that were never brought to the employee before they were fired.
I sincerely hope this has changed since I worked there because I've never in my life seen such a high turnover rate, especially since the employees leaving weren't going to other departments or making progressive moves to other companies. It was just firings, and that says a great deal about what kind of company Lyft is. I felt very deceived by the people who hired me after the newness had worn off because I felt like I was pitched a much different work experience than what was actually the reality.
If you have aspirations to grow within the company, there is opportunity to do so provided that you are chummy with upper management. They're nice people (albeit a bit inexperienced, but that goes hand-in-hand with startups), so it's doable, but if one person decides they don't like you, then you're SOL. It's a very cliquey atmosphere, and dedication and hard work will not guarantee upward mobility (it doesn't hurt though).
Finally, the biggest problem I have with Lyft is that you cannot be yourself while at work unless you are a constantly bubbly, always glass-half-full person who never has anything constructive to say. I'm a positive person by nature, but the people who were successful at Lyft were borderline disingenuine with their hamfisted positivity. I didn't feel like I could trust many people because everyone was so afraid to say anything that wasn't unicorns and glitter rainbows. And surprise, surprise, the employees who did constructively speak up (and I'm not talking outright negativity here; I'm talking about comments like, "hey, I noticed that we have some grammatical errors on the website/reply templates, I'd be happy to fix those for us or let whoever handles those know they need to be fixed") were shown the door.
Truly disheartening because Lyft has the potential to be an absolutely amazing place to work.
