Pay is mediocre compared to rest of industry, new incentive structure has caused substantial income reduction for long tenured employees. Systems are very outdated, information and tasks are spread out over multiple different platforms that don't communicate well with each other. A lot of customer service tasks in the branch require outsourcing requests to back office, and staff in non-customer facing roles can be very slow or indifferent in responding. Simple tasks take multiple phone calls with transfers to multiple departments to find the one person who can help, and internal support line is always understaffed. A lot is still done on paper, processes are very slow - especially business underwriting. Be prepared to lose customers because M&T takes 5-10 days to approve a loan that competitors will turn around in 24 hours with a fraction of the paperwork. Work life balance is terrible. You will work 6 days a week most weeks (until 6pm on Fridays), federal holidays are only 2 day weekends instead of 3, you have a lot of vacation time, but only one person per branch can be off per day, so PTO is actually really hard to use in reality. As a manager, you will be expected to go to lots of after hours networking and charity functions evenings and weekends, and that is in addition to your normal time, which can easily be 48 hours a week on its own.
