Does MCI pay their employees well?

According to anonymously submitted Glassdoor reviews, MCI employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at MCI. This rating has decreased by 19% over the last 12 months.

How satisfied are employees working at MCI?

57% of MCI employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated MCI 3.3 out of 5 for work life balance, 3.3 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at MCI?

Customer Service Representative (115) , Customer Service Representative (CSR) (27) , Call Center Agent (20) , Customer Service Agent (17) , Sales Representative (16) , Call Center Representative (14) , Customer Service (14) , Agent (9) , Account Manager (8) , COVID VACCINE SCHEDULER (7) , Operations Supervisor (7) , Sales Agent (7) , Supervisor (7) , Sales Associate (6) , Vaccine Specialist (5)

What are the pros of working at MCI according to real employee reviews?

"Most positions are remote or work from home" ((in 36 reviews)); "The people there are great and enjoy being around them" ((in 30 reviews)); "Training was good but minimal." ((in 21 reviews)); "A few good supervisors and good team mates." ((in 20 reviews)); "Great coworkers and really loved the work" ((in 15 reviews))

What are the cons of working at MCI according to real employee reviews?

"low pay and no future planning" ((in 37 reviews)); "Bad management" ((in 22 reviews)); "No benefits until after 90 days on the job." ((in 11 reviews)); "If you value organized training and effective communication, RUN." ((in 7 reviews)); "Really low base salary for a company at KL" ((in 6 reviews))

What are employees saying about MCI layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about MCI layoffs and their outlook for job security at MCI in 2026.

What are the top reviewed MCI locations?

Iowa City , Savannah , Spearfish , Sioux City , Las Cruces , Melbourne , Jacksonville , West Des Moines , Wichita , Dakota Dunes , Des Moines , Dallas , Orange Park , San Diego , Houston , Killeen , Orlando , Tampa , Birmingham , Dothan , Tucson , Washington , North Sioux City , Colorado Springs , New Orleans , Atlanta , Waycross , Florence , Montgomery , Chicago

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MCI

MCI reviews

3.3

57% would recommend to a friend

(514 total reviews)

Anthony Marlowe

60% approve of CEO

60% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.3

Culture & values

3.3

Work/Life balance

3.2

Senior management

3.2

Career opportunities

2.9

Compensation and benefits

MCI has an employee rating of 3.3 out of 5 stars, based on 514 company reviews on Glassdoor which indicates that most employees have a good working experience there. The MCI employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

514 reviews

5.0

Feb 17, 2023

Great Company

Customer serivice representative

Recommend

CEO approval

Business Outlook

Pros

Everyone I talked to was very helpful and friendly. Also the hiring process was smooth and straightforward.

Cons

Wish there was a number to talk to a direct person during the hiring process, rather than an automated system.

3.0

Feb 14, 2023

Tech support

Tech support representative

Recommend

CEO approval

Business Outlook

Pros

Flexible hours, learn a new skill and gain experience

Cons

Forefront of customers, its a customer service job, needs better pay raise opportunities

3.0

Feb 9, 2023

High Volume Call Center Environment

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good place to learn to take calls in fast pace work environment

Cons

Constantly high volume calls, micro management, non flexible schedule

Viewing 166 - 168 of 514 Reviews

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Jobs at MCI

Call Center Agent (Hiring Immediately)

Blended Call Center Representative (Inbound & Outbound)

Contact Center Representative I (Entry-Level)

Full-Time Outbound Sales Representative (Urgently Hiring)

Savannah, GA

View job

Full-Time Call Center Representative (Urgently Hiring)

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