Working at MIDFLORIDA Credit Union in the Treasure Coast market has been an extremely discouraging experience, largely due to the failures of the Regional Managers and their immediate supervisor, the Chief of Retail Delivery. Instead of providing direction, support, and true leadership, the Regional Managers operate with an overly operational mindset, lacking the coaching skills, sales knowledge, and people-focused approach necessary for a healthy and successful workplace.
One of the biggest issues is the constant surveillance culture they’ve created. Rather than being present in the branches, engaging with staff, or helping solve customer issues, the Regional Managers are known for spending excessive time watching employees through the cameras. This has produced an environment where employees feel anxious, micromanaged, and constantly observed. People walk on eggshells every day, afraid of being criticized for minor things instead of being encouraged or developed.
Communication from the Regional Managers is nonexistent and unclear. Direction feels reactive rather than strategic. There is little recognition for hard work, virtually no meaningful coaching, and limited opportunities for growth. The overall approach feels focused on control and compliance instead of cultivating a positive, high-performing culture that supports employees and benefits customers.
To make matters worse, the MIDFLORIDA recently removed two of the strongest team members in the office—the only two employees that customers consistently asked for and trusted. These were individuals who built genuine relationships, carried the customer experience, and kept people loyal to the branch. Their removal has damaged employee morale and customer trust, and it highlights just how disconnected leadership is from what truly drives the business.
MIDFLORIDA’s Treasure Coast branches will continue to struggle until the Regional Managers are replaced or retrained to lead with empathy, strategy, and respect. The Credit Union needs leaders who understand people, value customer relationships, and can build a supportive environment—not ones who rely on surveillance, fear, and reactive decision-making.
