Apparently pretty typical of this kind or workplace, the divide between unionized and non-unionized personnel is cumbersome. Any issues with personnel, workload, role shifts, or schedule changes are extremely difficult to navigate because of employee restrictions in place and interpretations of the union contracts. Because of this, every personnel related issue becomes a negotiation to navigate, even though both sides of the divide usually sincerely want to help. Group managers are forced to be bosses rather than leaders and just have to wait for peaceful pushback from their employees, or support from their own managers or HR, about any decisions made. Employees aren't necessarily difficult, but rather, the lines drawn are difficult to manage.
The systems in place are outdated and convoluted. Systems used for ordering supplies, data management, SOP authoring and revision, error investigations, etc… are outdated or convoluted compared to peer companies.
For a site as big as it is, IT and HR are completely understaffed and absolutely cannot support the site's needs.
