The director keeps the heat on 80°and challenges anyone to sat anything about it. This breeds germs and is miserable, some of us get nosebleeds and heat rashes from it. We don't get performance bonuses. They don't send out reports on those anymore so they just hope you have forgotten about it. All of the software that they have "upgraded" in the call center, the phone system specifically, is micromanagement friendly, not CSR user friendly. It shuts down and freezes daily, making it impossible to do your job, and it doesn't report your call times accurately, because it doesn't work properly and has limited functions, such as the inability to transfer out a member of a 3 way/conference call. I've been with the company for 2 years and only once in that time have they asked for feedback on how to improve morale and other things in the call center. Opportunity to advance in my call center is minimal, if any at all. I think in the 2 years I've been there I have literally seen 3or 4 job postings for people to advance from within from the CSR level. You are never able to go and talk with a member of management if you have an issue or emergency situation. You have to preschedule a meeting and get approval for it, so if you have an emergency, you're pretty much out back. They basically treat you like a slave that must be attached to the phone from the moment you get there til the moment you leave and you are not a person, but more of a robot who takes calls and makes sure they end right on time in accordance with their usually very unbalanced break and lunch schedule that changes daily.
